Summary
Overview
Work History
Education
Skills
Timeline
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Cleffonee Taylor-Young

Lexington

Summary

Qualified Regional Operations Manager at LabCorp of America with a proven track record in enhancing operational efficiency and driving strategic initiatives across a three state regional territory. Skilled in KPI tracking and team building, I successfully implemented cost-saving measures and process improvement, significantly reducing operational expenses while fostering a culture of continuous improvement and collaboration across departments.

Overview

20
20
years of professional experience

Work History

Regional Operations Manager

LabCorp of America
08.2017 - Current
  • Led cross-functional teams to enhance operational efficiency across multiple departments and regional laboratory.
  • Facilitated regular operational reviews to assess progress against key performance indicators and implement corrective actions.
  • Collaborated with senior leadership to align operational goals with corporate strategy, ensuring cohesive execution.
  • Managed resource allocation effectively, optimizing staffing levels and equipment utilization across the region.
  • Developed and implemented strategic initiatives to streamline workflows, reducing turnaround times significantly.
  • Analyzed performance metrics to identify areas for process improvement, driving higher quality outcomes.
  • Mentored and trained staff in best practices, fostering a culture of continuous improvement and accountability.
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Implemented cost-saving measures, leading to significant reductions in operational expenses.
  • Established performance goals for each department, monitoring progress towards objectives on a regular basis.
  • Led cross-functional teams in pursuing process improvement projects, resulting in increased productivity across departments.

Phlebotomy Supervisor

LabCorp of America
09.2008 - 08.2017
  • Supervised daily operations of phlebotomy team, ensuring compliance with safety protocols and best practices.
  • Trained and mentored new phlebotomists, enhancing overall team performance and skill levels.
  • Implemented quality control measures, improving specimen accuracy and reducing error rates.
  • Streamlined scheduling process for phlebotomy staff, optimizing resource allocation and patient care efficiency.
  • Conducted performance evaluations, providing constructive feedback to foster professional development among staff.
  • Performed tasks as member of line staff to reduce wait time.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
  • Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
  • Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
  • Assisted in recruiting efforts to attract top talent for the phlebotomy department, resulting in a strong team of skilled professionals.
  • Managed effective schedules to cover all department needs.
  • Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.
  • Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
  • Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
  • Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.

Phlebotomist

Christie Clinic
01.2006 - 09.2008
  • Collected blood specimens using venipuncture and capillary techniques, ensuring patient comfort and safety.
  • Collaborated with healthcare teams to ensure timely processing and delivery of laboratory samples.
  • Trained junior staff on best practices for specimen collection and adherence to safety protocols.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Education

Associate of Applied Science - Computer Programming

Danville Area Community College
Danville, IL

Skills

  • Operational efficiency
  • Excellent interpersonal skills
  • Management team building and collaboration
  • Staffing oversight
  • Outstanding communication skills
  • Key performance indicators
  • Strategic planning
  • Facility management
  • New Site setup
  • Staff supervision
  • KPI tracking
  • Proficient in Excel, Powerpoint

Timeline

Regional Operations Manager

LabCorp of America
08.2017 - Current

Phlebotomy Supervisor

LabCorp of America
09.2008 - 08.2017

Phlebotomist

Christie Clinic
01.2006 - 09.2008

Associate of Applied Science - Computer Programming

Danville Area Community College

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Cleffonee Taylor-Young