Cleffonee Taylor-Young
Lexington
Summary
Qualified Regional Operations Manager at LabCorp of America with a proven track record in enhancing operational efficiency and driving strategic initiatives across a three state regional territory. Skilled in KPI tracking and team building, I successfully implemented cost-saving measures and process improvement, significantly reducing operational expenses while fostering a culture of continuous improvement and collaboration across departments.
Overview
20
20
years of professional experience
Work History
Regional Operations Manager
LabCorp of America
08.2017 - Current
- Led cross-functional teams to enhance operational efficiency across multiple departments and regional laboratory.
- Facilitated regular operational reviews to assess progress against key performance indicators and implement corrective actions.
- Collaborated with senior leadership to align operational goals with corporate strategy, ensuring cohesive execution.
- Managed resource allocation effectively, optimizing staffing levels and equipment utilization across the region.
- Developed and implemented strategic initiatives to streamline workflows, reducing turnaround times significantly.
- Analyzed performance metrics to identify areas for process improvement, driving higher quality outcomes.
- Mentored and trained staff in best practices, fostering a culture of continuous improvement and accountability.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Established performance goals for each department, monitoring progress towards objectives on a regular basis.
- Led cross-functional teams in pursuing process improvement projects, resulting in increased productivity across departments.
Phlebotomy Supervisor
LabCorp of America
09.2008 - 08.2017
- Supervised daily operations of phlebotomy team, ensuring compliance with safety protocols and best practices.
- Trained and mentored new phlebotomists, enhancing overall team performance and skill levels.
- Implemented quality control measures, improving specimen accuracy and reducing error rates.
- Streamlined scheduling process for phlebotomy staff, optimizing resource allocation and patient care efficiency.
- Conducted performance evaluations, providing constructive feedback to foster professional development among staff.
- Performed tasks as member of line staff to reduce wait time.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Assisted in recruiting efforts to attract top talent for the phlebotomy department, resulting in a strong team of skilled professionals.
- Managed effective schedules to cover all department needs.
- Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.
- Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
Phlebotomist
Christie Clinic
01.2006 - 09.2008
- Collected blood specimens using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Collaborated with healthcare teams to ensure timely processing and delivery of laboratory samples.
- Trained junior staff on best practices for specimen collection and adherence to safety protocols.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
Education
Associate of Applied Science - Computer Programming
Danville Area Community College
Danville, ILSkills
- Operational efficiency
- Excellent interpersonal skills
- Management team building and collaboration
- Staffing oversight
- Outstanding communication skills
- Key performance indicators
- Strategic planning
- Facility management
- New Site setup
- Staff supervision
- KPI tracking
- Proficient in Excel, Powerpoint
Timeline
Regional Operations Manager
LabCorp of America
08.2017 - Current
Phlebotomy Supervisor
LabCorp of America
09.2008 - 08.2017
Phlebotomist
Christie Clinic
01.2006 - 09.2008
Associate of Applied Science - Computer Programming
Danville Area Community College