Clayton Stark
AC Hotel Asheville Downtown, Asheville | MCKIBBON HOSPITALITY
Asheville
5
years of professional experience
Dynamic Assistant General Manager with a proven track record in enhancing guest satisfaction and operational efficiency. Achieved top GSS metrics and elevated brand standards, demonstrating strong leadership and strategic planning skills. Ready to leverage expertise in a General Manager role.
Work History
Assistant General Manager
2 Years- Achieved the following increases in GSS metrics from 2024 to 2025: Intent to Recommend - 78.3 to 84.5 (1st/139), Elite Appreciation - 81.9 to 91.3 (1st/139), Staff Service - 88.6 to 93.6 (1st/139), Cleanliness - 85.3 to 91.4 (5th/139), Maintenance & Upkeep - 79.3 to 86.6 (5th/139).
- Assisted through task force with a successful grand opening of AC Hotel in St. Augustine, FL. Oversaw daily operations as interim general manager at AC Hotel in Gainesville, FL.
- Elevated hotel brand standard audit performance to green zone status exceeding 90%.
- Managed all day-to-day hotel operations.
- Successfully navigated fallout from a natural disaster which severely impacted business operations in the region (Hurricane Helene - September 2024)
- Directed hotel operations to achieve 2025 Chairman's Award and Diamond Circle Award recognition.
Assistant General Manager
2 Years 6 Months- Completed all accounts receivable and accounts payable on a weekly basis.
- Executed end of month reporting: market segmentation, expense variance commentary and preliminary P&L analysis on behalf of the General Manager.
- Managed inventory in the following fields: food & beverage for on-site restaurant, guest supply, operating supply, and linens.
- Achieved a 20% increase in Hilton QA grade YoY and the highest rating at the property in over 10 years.
- Implemented new strategies to improve morale and create a welcoming work environment, resulting in an increase in staff retention.
- Successfully maintained operations during a full-scale renovation lasting 3 months.
Dual Guest Service Manager
7 Months- Devised innovative guest experiences, resulting in a 9% improvement of average guest satisfaction scores.
- Conducted daily reports, invoice coding and entry, guest relocation, and reconciled bank deposits
- Efficiently resolved guest concerns
- Hired, trained, and motivated over employees to become reliable hospitality professionals.
Education
Bachelor of Science - Hospitality And Tourism Management
- Minors: Sociology, Religious Studies
- Alpha Tau Omega Fraternity - Social Chairman
- Casino, Gaming, and Entertainment Management Club - Co-founder
Timeline
Assistant General Manager
AC Hotel Asheville Downtown, Asheville | MCKIBBON HOSPITALITY
07.2024 - CurrentRead More
Assistant General Manager
Hilton Garden Inn, Gainesville | MCKIBBON HOSPITALITY
01.2022 - 07.2024Read More
Dual Guest Service Manager
Hampton Inn/Home2 Suites, Tampa | MCKIBBON HOSPITALITY
06.2021 - 01.2022Read More
Purdue University
Bachelor of Science from Hospitality And Tourism Management
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