Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia Trafford

Mooresville

Summary

Organized administrative professional with hands-on experience in managing attendance records and supporting office operations. Known for strong attention to detail and reliability in maintaining accurate records and performing various clerical duties. Excellent team collaborator with results-driven approach, adaptable to changing needs and priorities. Proficient in data entry, communication, and time management.

Overview

21
21
years of professional experience

Work History

Bilingual Attendance Secretary - Front Office

William Amous Hough High School
11.2021 - Current
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted Sr. Administrative secretary developing new filing and organizational practices that are time efficient and arranging daily coverage for absent teachers.
  • Maintained confidentiality of student information by adhering strictly to FERPA guidelines when handling sensitive data.
  • Streamlined the attendance process for efficiency with timely data entry and attention to detail.
  • Enhanced truancy prevention efforts with proactive outreach to parents/guardians regarding changes in their child''s attendance patterns or concerns about unexcused absences.
  • Contributed to a positive school atmosphere by greeting students, staff, and visitors professionally and courteously each day.

Bilingual School Secretary- Student Services

Garinger High School
08.2021 - 11.2021
  • Processed student registrations and withdrawals. Created cumulative folders; maintained and updated students files.
  • Guided and help parents, guardians and students thru enrollment process,change of address or change of contact information.
  • Issued Driver's Eligibility certificate.
  • Sent and request students records to and from schools and institutions. Printed and sent. transcripts to parents, students and institutions via fax, email or mail.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Responded to request for information on procedures and regulations and complains.
  • Assisted students with minor injuries. Called parents as need it.
  • Provided support login students that come in school late. and early dismissals.

Interpreter / Translator-Support School Secretary

Garinger High School
01.2021 - 06.2021
  • Provided effective oral communication between parents/family members and school staff regarding students school performance, curriculum, assessments, policies and procedures in Spanish language.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Assisted with home visits to support EL students attendance and resolution of home/school conflicts.
  • Attended meetings to provide accurate consecutive translations of conversations between members.
  • Answer phone calls and provide information to ensure parents and families are informed of opportunities to engage with their child's school.
  • Reviewed final works to spot and correct errors in punctuation, grammar and translation.
  • Worked cooperatively as a team member using good interpersonal and communication skills.
  • Provided assistance with the student registrations process and withdrawals.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Supported school staff on special assignments, including school support team and attendance team projects, through phone calls and home visits.
  • Entered students records data and proper filling following procedures to keep information private.
  • Supported with distribution of mail to all staff members.

Family Worker/School Secretary

I.S. 227 Louis Armstrong Middle School
04.2015 - 06.2019
  • Built solid and trusting rapport with parents and families, fostering trust and communication to meet case needs
  • Used database to research, gather, analyze and present data
  • Communicated with parents, families , school administrators, guidance counselors, teachers and outside agencies to request information and ensure completion of paperwork to implement Individualized Educational Program(IEPs)
  • Initiated timely response to emails, voicemails and written correspondence
  • Wrote reports of daily activities for every case on Special Education Student Education System (SESIS)
  • Managed approximately 30 incoming calls, emails and faxes per day from parents and families
  • Communicated with parents and families to explain process of Individualize Educational Program, answer any questions and concerns about the process
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Provided language assistance to parents and families
  • Provided oral translations and interpretations for families and school community during conferences and meetings following ethical codes that protect the confidentiality of information and maintains impartial.
  • Organized activities for birth parents and in-home support counselors.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed calendars to strategically coordinate meetings, appointments and events.

Beauty Advisor/Cashier Sales Associate

Century 21 Department Store
09.2014 - 02.2015
  • Recommended appropriate products to meet customers’ individual needs
  • Maintained counter and display areas in clean and neat fashion
  • Completed purchases and processed payments
  • Cultivated productive and positive relationships with customers built on loyalty and service
  • Upsold additional products and services to increase sales numbers
  • Arranged merchandise to present visually appealing displays that drive sales

Babysit/Supervise Homework

Caregiver For The Family Ordonez
09.2011 - 08.2014
  • Manage and oversee children's activity in the absence of their parents
  • Design creative games and activities to keep children engaged
  • Maintain a safe and healthy environment for the children
  • Oversee completion of the children's schoolwork and communicate with the parents and teachers regarding the children's progress

Sales/Cashier Sales Associate

Perfumania
10.2004 - 10.2005
  • Provided customers with outstanding service and assisted them in solving their queries and doubts
  • Created a friendly and positive impression at checkout
  • Educated customers about new schemes and promotional activities that could benefit them
  • Updated the computer database regularly by manually documenting all transactions at the registers
  • Counted cash in register drawer at beginning and end of shift

Education

Associate of Arts -

Pontificia Universidad Catolica del Peru
Lima, Peru
2000

High School Diploma -

Concordia Universal
Lima, Peru
1997

Skills

  • Microsoft Office Suite
  • Highly proficient in spoken and written Spanish
  • Recordkeeping
  • Relationship building
  • Documentation and reporting
  • Regulatory compliance
  • Excellent communication
  • Bilingual interpreter-translator

Timeline

Bilingual Attendance Secretary - Front Office

William Amous Hough High School
11.2021 - Current

Bilingual School Secretary- Student Services

Garinger High School
08.2021 - 11.2021

Interpreter / Translator-Support School Secretary

Garinger High School
01.2021 - 06.2021

Family Worker/School Secretary

I.S. 227 Louis Armstrong Middle School
04.2015 - 06.2019

Beauty Advisor/Cashier Sales Associate

Century 21 Department Store
09.2014 - 02.2015

Babysit/Supervise Homework

Caregiver For The Family Ordonez
09.2011 - 08.2014

Sales/Cashier Sales Associate

Perfumania
10.2004 - 10.2005

Associate of Arts -

Pontificia Universidad Catolica del Peru

High School Diploma -

Concordia Universal

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Claudia Trafford