Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia G Martinez

Charlotte

Summary

Dynamic customer relations and sales professional with expertise in collections and real estate management. Proven track record of enhancing business performance through effective property oversight and customer engagement. Recognized for exceptional multitasking and time management skills, dedicated to delivering memorable experiences for clients.

Overview

5
5
years of professional experience

Work History

Property Manager

Artesia Management
Charlotte
07.2023 - 02.2025
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Handled resident complaints and expedited maintenance requests.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Built relationships with service vendors and submitted associated billing statements.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.

Assistant Property Manager

Artesia Management
Charlotte
05.2022 - 07.2023
  • Collected first month's rent along with security deposit prior to move-in date.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Conducted tours of vacancies with prospective tenants.
  • Assisted property manager in leasing and marketing activities.
  • Collected monthly assessments, rental fees, deposits and payments.

Call

Act-On
Charlotte
02.2020 - 05.2022
  • Provided excellent service and attention to customers through phone conversations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

South Mecklenburg High School
Charlotte, NC
06-2013

Skills

  • Lease administration
  • Eviction procedures
  • Property tours and inspections
  • Marketing and advertising
  • AppFolio software
  • Leasing and sales
  • Fair housing compliance
  • Business administration

Languages

English
Professional
Spanish
Professional

Timeline

Property Manager

Artesia Management
07.2023 - 02.2025

Assistant Property Manager

Artesia Management
05.2022 - 07.2023

Call

Act-On
02.2020 - 05.2022

High School Diploma -

South Mecklenburg High School

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Claudia G Martinez