Claudia Bailey
Hertford
Summary
Collections Representative with over 6 years of experience in managing high volumes of accounts, adept at data analysis and customer engagement to significantly reduce delinquency rates. Demonstrates strong skills in team collaboration, problem-solving, and time management, consistently achieving improved recovery rates and customer satisfaction. Committed to leveraging expertise in data management and negotiation to enhance financial outcomes and foster a supportive client environment.
Overview
9
9
years of professional experience
Work History
Collections Representative
Consumer Portfolio Services
08.2019 - Current
- Managed a high volume of accounts, achieving substantial improvements in collections and reducing delinquency rates.
- Analyzed customer payment patterns to tailor collection strategies, enhancing recovery rates and client engagement.
- Provided empathetic customer service to clients in distress, fostering trust and improving overall customer satisfaction.
- Negotiated payment arrangements effectively, resulting in marked gains in timely payments and decreased outstanding balances.
- Maintained accurate records of interactions and payments, ensuring compliance with company policies and enhancing reporting accuracy.
- Responsible for locating collateral and coordinating with field agents to ensure asset recovery in cases where all other resolution efforts have been unsuccessful.
Pharmacy Help Desk
Alorica
03.2017 - 07.2019
- Streamlined prescription verification processes, reducing wait times and improving overall efficiency of the help desk operations.
- Coordinated with pharmacy staff to ensure accurate medication information, fostering teamwork and enhancing the quality of patient care.
- Maintained comprehensive records of patient interactions, ensuring compliance with regulations and facilitating seamless follow-up when necessary.
Education
Bachelors of Science - Criminal Justice
University of Phoenix
Norfolk, VA07.2015
Skills
- Data Analysis
- Problem Solving
- Skip Tracing
- Negotiations
- Team Collaboration
- Data Management
- Account Recovery
- Goal oriented
Timeline
Collections Representative
Consumer Portfolio Services
08.2019 - Current
Pharmacy Help Desk
Alorica
03.2017 - 07.2019
Bachelors of Science - Criminal Justice
University of Phoenix