Clarissa Watkins
Wallace
Summary
Dedicated professional with a strong work ethic and a proven track record of enhancing business performance through effective teamwork and individual contributions. Skilled in adapting to diverse processes, driving company objectives, and improving operational efficiency. Committed to delivering measurable results while fostering growth and maximizing service value.
Overview
30
30
years of professional experience
1
1
Certification
Work History
PODIATRIC MEDICAL ASSISTANT
Instride Summit Podiatry
Wallace
01.2020 - 10.2024
- Scheduled appointments for patients using the electronic health records system.
- Handled billing inquiries from both patients and insurance companies.
- Answered incoming calls in a professional manner while providing accurate information about the services offered at the clinic.
- Executed radiographic imaging procedures.
- Managed the inventory of medical supplies used during podiatry procedures.
- Ensured that all clinical areas were maintained in accordance with safety guidelines.
- Maintained patient charts, including vital signs, medical history, and medication information.
- Documented medical data in patient charts, facilitating accurate records.
- I triaged patients and performed vital checks for patient flow facilitation.
- Monitored supply inventory for low stock, and worked with staff to reorder.
- Kept financial records and performed other bookkeeping duties, such as handling credit and collections, and mailing monthly statements to patients.
- Prioritized patient needs were identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Worked interdependently with other professionals to provide quality health care to patients.
- Performed various clerical tasks such as photocopying, faxing, mailing, scanning documents.
- Organized office supplies and equipment for efficient workflow.
PODIATRIC MEDICAL ASSISTANT
Coastal Carolina Foot and Ankle Associates
Wallace
05.1999 - 01.2020
- Answered incoming calls in a professional manner while providing accurate information about the services offered at the clinic.
- Assisted with minor surgical procedures, including wound care, suture removal, and nail trimming.
- Prepared treatment rooms for examinations by stocking necessary items and ensuring that cleanliness standards were met.
- Maintained patient charts, including vital signs, medical history, and medication information.
- Greeted patients upon arrival, and provided them with instructions regarding paperwork completion.
- Handled billing inquiries from both patients and insurance companies
- Scheduled appointments for patients using the electronic health records system.
- Monitored supply inventory for low stock, and worked with staff to reorder.
- Recorded patients' medical history, vital statistics, and information, such as test results, in medical records.
- Kept financial records and performed other bookkeeping duties, such as handling credit and collections, and mailing monthly statements to patients.
- Maintained medical records, including filing documents and entering data into the system.
MEDICAL RECORDS CLERK II
Duplin Home Care and Hospice
Kenansville
05.1995 - 05.1999
- Maintained up-to-date knowledge of HIPAA regulations related to the protection of PHI
- Retrieved requested medical records in a timely manner while maintaining confidentiality of protected health information
- Demonstrated expertise in organizing, filing, and retrieving patient records accurately and efficiently
- Updated patient demographic information in medical records
- Verified accuracy of data entered into electronic health record system
- Organized files alphabetically according to established protocols
- Provided administrative support, including data entry and document imaging
- Monitored incoming mail for new or updated patient information
- Performed quality assurance audits on medical records for completeness and accuracy
- Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer
- Resolved and clarified codes and diagnoses with conflicting, missing and unclear information by consulting with doctors and others and by participating in coding team's regular meetings
- Transcribed medical reports
RECEPTIONIST
Browns of Carolina
Warsaw
04.1995 - 09.1995
- Answered phones professionally in accordance with organizational protocols
- Greeted visitors warmly and ensured they had a positive experience
- Assisted with administrative tasks such as filing documents, copying materials
- Maintained accurate records of all incoming calls, messages, and visitors
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail
- Organized and filed important documents in filing cabinets or in online document storage solutions
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses
- Provided typing, word processing, and clerical support and assisted with special projects
Education
Some College (No Degree) - Health Care
Mountain State University
Beckley, WVSkills
- Meticulous Attention to Detail
- Effective Troubleshooting Skills
- Adaptability and flexibility
- Data entry
- Inventory Management
- Appointment setting
- EMR / EHR software
- Patient Care Documentation
- Reliable team player
- Invoice processing
- Payment collection and processing
- Medical records maintenance
- Patient relations
Certification
- CPR
References
References available upon request.
Timeline
PODIATRIC MEDICAL ASSISTANT
Instride Summit Podiatry
01.2020 - 10.2024
PODIATRIC MEDICAL ASSISTANT
Coastal Carolina Foot and Ankle Associates
05.1999 - 01.2020
MEDICAL RECORDS CLERK II
Duplin Home Care and Hospice
05.1995 - 05.1999
RECEPTIONIST
Browns of Carolina
04.1995 - 09.1995
Some College (No Degree) - Health Care
Mountain State University
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