Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Clarissa Herrera

Concord

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Experienced Health Insurance Agent with extensive knowledge in Medicare and AEP.

Overview

12
12
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification

Work History

Insurance Agent

GoHealth LLC
Charlotte
09.2020 - Current
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Compared Plans to ensure members were making informed decisions
  • Contacted Doctors offices to verify accepted insurance policies
  • Outbound calling
  • Inbound call center experience
  • Handled PHI per Company Policy guidelines
  • HIPPA verified members
  • Secret Shopper call handler

Wait Staff Member

Outback Steakhouse
Concord
03.2019 - 09.2020
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Took beverage orders from patrons and served drinks promptly.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.

Waitress

Cracker Barrel Restaurant
Concord
06.2015 - 02.2018
  • Performed basic math calculations when computing bills for customers' meals.
  • Communicated daily specials to customers.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Team Lead during night shifts
  • Expeditor
  • Assigned sidework to teammates
  • Supervised closing assignments for fellow servers
  • Served alcoholic beverages responsibly in accordance with state laws.

Team Lead

Moes Southwestern Grill
Concord
06.2013 - 08.2015
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Handled and Prepared food when team needed assistance
  • Lead morning and night shifts
  • Prepped and stocked inventory
  • Developed strategies to increase team productivity and improve customer service levels.

Education

North West Cabarrus Highschool
Concord, Nc

Skills

  • Cash handling
  • Point of sale
  • Customer loyalty programs
  • Merchandising
  • Customer service
  • Licensed Health/ Medicare Insurance Agent (2020-present)
  • Microsoft Office, Teams etc
  • Five9
  • Salesforce
  • Inbound/Outbound call experience
  • Sales
  • Payment processing
  • Problem solving
  • Effective communication
  • Time management
  • Order taking
  • ID verification

Languages

English
Full Professional
Spanish
Limited

Certification

  • Health/Medicare Insurance license (2020-Present)

References

References available upon request.

Timeline

Insurance Agent

GoHealth LLC
09.2020 - Current

Wait Staff Member

Outback Steakhouse
03.2019 - 09.2020

Waitress

Cracker Barrel Restaurant
06.2015 - 02.2018

Team Lead

Moes Southwestern Grill
06.2013 - 08.2015

North West Cabarrus Highschool

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Clarissa Herrera