Clara Webb
Roanoke Rapids,NC
Summary
Results-driven administrative professional with extensive experience at the Administrative Office of the Courts. Expert in file organization and data entry, ensuring compliance and confidentiality. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills, contributing to a streamlined workflow and improved office efficiency.
Overview
32
32
years of professional experience
Work History
Assistant Clerk
Administrative Office of the Courts
Halifax, NC
03.2005 - Current
- Assisted in the management of court documents and case files, ensuring accurate organization and retrieval.
- Supported scheduling and coordination of court hearings, optimizing appointment efficiency for legal proceedings.
- Processed incoming correspondence and filed documents in compliance with court protocols and deadlines.
- Maintained databases for case tracking, contributing to improved accessibility of case information for staff.
- Conducted research on legal procedures to provide timely information to clerks and judges as needed.
- Trained new staff on office procedures and document management systems, fostering a collaborative work environment.
- Ensured sensitive documents were handled confidentially maintaining privacy standards within the workplace.
- Provided excellent customer service to clients, resolving inquiries quickly and professionally.
- Contributed to a positive office atmosphere by proactively assisting coworkers when needed fostering strong teamwork.
- Handled incoming phone calls professionally directing them to appropriate parties or addressing client concerns directly when possible.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
Child Support Agent I
Halifax County Department of Social Services
Halifax, NC
03.2000 - 03.2005
- Processed child support applications to ensure compliance with state regulations.
- Coordinated communication between custodial and non-custodial parents to facilitate case resolution.
- Utilized case management software to track payments and monitor arrears effectively.
- Conducted interviews to gather necessary financial information for support calculations.
- Collaborated with legal teams to prepare documentation for court proceedings related to child support cases.
- Managed sensitive client information with utmost confidentiality, ensuring data security and privacy compliance.
- Reduced case backlogs by prioritizing urgent cases and diligently working through high-volume caseloads.
- Liaised with employers to enforce income withholding orders for timely disbursement of child support payments to custodial parents.
- Streamlined communication with custodial parents, non-custodial parents, and other stakeholders to ensure timely resolution of cases.
- Collaborated closely with legal teams to prepare court documents related to paternity establishment, enforcement actions, or modification hearings.
- Conducted thorough investigations to accurately establish paternity and enforce support orders.
Medical Records Clerk/Medical Transcriptionist
Rural Health Group
Jackson, NC
06.1994 - 02.2000
- Managed patient records while maintaining confidentiality in line with HIPAA regulations.
- Supported privacy initiatives by following strict policies for sensitive information.
- Organized documents effectively through diligent file maintenance and archiving of outdated records.
- Organized and maintained accurate medical records for patient confidentiality and compliance.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Facilitated smooth communication between departments by providing timely access to patient records.
Education
Associate of Science - Medical Office Technology
Halifax Community College
Weldon, NC05-1994
Skills
- Editing and proofreading
Data entry proficiency
Microsoft office expertise
Customer satisfaction
Filing systems
Database entry
File and database management
Administrative support
Mail handling
Prioritization
Telephone etiquette
File maintenance
Processing mail
Administrative tasks
Proofreading
Mail processing
Record preparation
Proficient in type technology
Confidentiality
Scanning and copying
Verbal and writing communication
Records retrieval
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Reliable and punctual
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Customer communication
Microsoft office
Data entry
Professional and mature
Confidentiality understanding
Task prioritization
Self motivation
Interpersonal skills
Conflict resolution
Document typing and formatting
Scheduling and calendar management
Professionalism
Document review
Editing and proofreading
Timeline
Assistant Clerk
Administrative Office of the Courts
03.2005 - Current
Child Support Agent I
Halifax County Department of Social Services
03.2000 - 03.2005
Medical Records Clerk/Medical Transcriptionist
Rural Health Group
06.1994 - 02.2000
Associate of Science - Medical Office Technology
Halifax Community College