Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claire Farlow

Fletcher

Summary

Diligent Front of House Manager with a proven track record at Carrabba's Italian Grill, excelling in staff management and guest relations.

Also having a lot of experience on computers and iphones. Understanding Meme's and trends, always staying up to date on current affairs and very detail oriented.

Overview

16
16
years of professional experience

Work History

Front of House Manager

Carrabba's Italian Grill
09.2007 - 12.2023
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.

Education

No Degree - Business

Asheville Buncombe Technical Community College
Asheville, NC

Skills

  • Hiring
  • Staff management
  • Conflict resolution
  • Guest relations

Timeline

Front of House Manager

Carrabba's Italian Grill
09.2007 - 12.2023

No Degree - Business

Asheville Buncombe Technical Community College

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Claire Farlow