Claire Caldwell
Wilmington
Summary
Detail-oriented Event Manager with a strong background in team leadership, operations management, and problem-solving. Experienced in coordinating complex events, training staff, handling conflict resolution, and maintaining efficient workflows in fast-paced environments. Brings strong communication, organizational, and analytical skills developed through management experience and a Bachelor’s degree in Criminology with a Psychology minor.
Overview
4
4
years of professional experience
Work History
Event Manager
SkyZone Entertainment
Wilmington, NC
10.2022 - Current
- Promoted to event lead within months, overseeing staff supervision and coordinating operations to enhance event execution.
- Coordinated staff assignments and event logistics, ensuring seamless operations across multiple events.
- Led training initiatives for team members on operational procedures and customer service standards.
- Resolved guest concerns and de-escalated challenging situations with effective communication and professionalism.
- Monitored team performance and provided tailored guidance, fostering continuous improvement in service delivery.
- Adapted swiftly to changing priorities and staffing needs, maintaining efficiency and a positive guest experience.
- Supervised opening and closing procedures, ensuring operational readiness and compliance with standards.
Education
Bachelor of Arts - Criminology
University of North Carolina At Wilmington
Wilmington, NC12-2026
Skills
- Event coordination
- Organizational skills
- Time management
- Microsoft Excel and Teams
- Leadership and communication
- Attention to detail
Languages
German
Limited Working
Timeline
Event Manager
SkyZone Entertainment
10.2022 - Current
Bachelor of Arts - Criminology
University of North Carolina At Wilmington