Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Cinthia Campbell

Cinthia Campbell

Charlotte

Summary

Dynamic leader with extensive experience in patient support services and operational efficiency at Allcare Plus Pharmacy. Demonstrated success in project leadership and client management, implementing effective market access strategies. Skilled in cross-functional collaboration and employee development, resulting in high-quality service delivery and improved patient outcomes.

Overview

11
11
years of professional experience

Work History

Director of Patient Support Services

Allcare Plus Pharmacy an IQVIA Business Amgen
Charlotte
08.2022 - Current
  • Managed a team of client service professionals, providing direction, guidance, and developmental opportunities.
  • Partnered with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.
  • Served as project leader between the client and IQVIA, translating client needs into action plans with the internal service team.
  • Created, maintained, and monitored the client service agreement across business lines, ensuring consistency in service.
  • Performed full assessments of client needs regularly.
  • Provided in-depth training in IQVIA databases, products, and service requirements.
  • Partnered with account management to price products.

Market Access Specialist/Project Manager

Keen 360/Janssen Pharmaceutical
10.2021 - 08.2022
  • Company Overview: Contract
  • Led resource development, approval, and execution in support of patient support programs.
  • Executed a communication strategy between the client and HUB services.
  • Worked as a liaison between multi-functional internal teams.
  • Analyzed program data/insights to supervise program operations and efficiency.
  • Built and executed result-oriented operational plans within timelines that align with brand and partner strategies.
  • Planned, adjusted, executed, and prioritized strategies to achieve and produce results.
  • Contract

Case Manager

Pro-Spectus
02.2021 - 08.2021
  • Company Overview: Contract
  • Assessed clients’ physical and mental wellness, needs, preferences, and abilities to develop tailored care plans.
  • Collaborated with clients, family and friend support networks, and health care professionals to put care plans in place.
  • Listened to clients’ concerns and provided counseling or intervention as required.
  • Recorded clients’ progress, including charting referrals, home visits, and other notable interactions.
  • Evaluated clients’ progress periodically and adjusted as needed to improve outcomes.
  • Followed up with discharged clients to ensure they were satisfied with services and in good physical and mental health.
  • Contract

Program Manager

Allcare Plus Pharmacy an IQVIA Business
10.2019 - 02.2021
  • Company Overview: (Amgen, Nestle, SOBI)
  • Functioned as subject matter expert on HUB process, payer process, and Specialty Pharmacy process for Care Managers and clients.
  • Assisted Health Care Providers (HCPs)/office staff with understanding the reimbursement process, product, and Specialty Pharmacy or Buy & Bill.
  • Worked closely with the Program Director and the Executive Management Team to meet departmental goals and performance.
  • Proactively worked with assigned HCP offices to build and maintain relationships with office support.
  • Ensured employee training and quality of work were always above expectations.
  • Oversaw accurate completion of data entry, benefits, funding, free drug dispensing, and other related daily tasks to ensure compliance with SOPs & SLAs.
  • Ensured KPIs aligned with daily activities and tasks.
  • Managed team members’ workloads to effectively manage cost and reduce overtime.
  • Worked cross-functionally with QA Trainers for optimal training, onboarding, and continuous development of staff.
  • I answered staff and customer questions and recommended corrective services to address customer complaints or escalations.
  • (Amgen, Nestle, SOBI)

Team Lead

Allcare Plus Pharmacy an IQVIA Business
07.2017 - 10.2019
  • Company Overview: (SOBI, AMAG)
  • Assisted with the launch of innovative programs/drugs.
  • Collaborated with Program Managers for reporting, team support, special projects, scheduling, meetings, or escalations.
  • Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures.
  • Assisted patients with the enrollment process for manufacturer free drug programs and copay assistance.
  • (SOBI, AMAG)

Site Coordinator/Reimbursement Specialist

Lash Group- AmeriSource Bergen
10.2014 - 07.2017
  • Company Overview: (Janssen, Bristol Myers Squibb)
  • Collaborated with Program Managers for reporting, team support, special projects, scheduling, meetings, or escalations.
  • Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures.
  • Responsible for the timely verification of medical insurance benefits for the service scheduled or provided via website and/or calling the payer.
  • Maintained effective communication with patients, physicians, medical office staff, and departments.
  • Maintained current knowledge and understanding of government rules and regulations.
  • (Janssen, Bristol Myers Squibb)

Education

Medical Assistance Certificate -

Sanford Brown Institute
New York, NY
10.2008

Skills

  • Rare Disease
  • Patient Access
  • Patient Support Services
  • Buy and Bill Reimbursement
  • Specialty Pharmacy
  • Pharmacy Benefit Manager
  • Copay Assistance Support
  • Client management
  • Patient support
  • Data analysis
  • Project leadership
  • Market access strategies
  • Relationship building
  • Operational efficiency
  • Cross-functional collaboration
  • Financial management
  • Leadership development
  • Rules and regulations
  • Logistics management
  • Conflict resolution
  • Employee development
  • Hiring and retention
  • Program management
  • Multitasking and organization
  • Process improvement
  • Cross-functional team leadership
  • Staff management
  • Operations management
  • Team collaboration
  • Verbal and written communication
  • Partnerships and alliances

Hobbies and Interests

  • Theater
  • Environmental conservation
  • Art
  • Travel

Timeline

Director of Patient Support Services

Allcare Plus Pharmacy an IQVIA Business Amgen
08.2022 - Current

Market Access Specialist/Project Manager

Keen 360/Janssen Pharmaceutical
10.2021 - 08.2022

Case Manager

Pro-Spectus
02.2021 - 08.2021

Program Manager

Allcare Plus Pharmacy an IQVIA Business
10.2019 - 02.2021

Team Lead

Allcare Plus Pharmacy an IQVIA Business
07.2017 - 10.2019

Site Coordinator/Reimbursement Specialist

Lash Group- AmeriSource Bergen
10.2014 - 07.2017

Medical Assistance Certificate -

Sanford Brown Institute

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Cinthia Campbell