Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cindy Way

Graham

Summary

Dynamic Registered Medical Assistant with extensive experience at UNC Health Care, excelling in patient care coordination and clinical documentation. Proficient in immunization administration and compassionate communication, I have enhanced patient outcomes through effective education and support, while maintaining HIPAA compliance and optimizing clinic operations. Committed to delivering exceptional healthcare experiences.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Registered Medical Assistant

UNC Health Care
12.2019 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared and administered medications to alleviate patient symptoms.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
  • Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient pulse oximetry.
  • Prepared lab specimens for diagnostic evaluation.

Registered Medical Assistant

Kernodle Clinic
12.2016 - 12.2019
  • Taught patients about medications, procedures, and care plan instructions.
  • Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
  • Enhanced patient care by efficiently performing routine tests and measurements.
  • Collaborated with the healthcare team to create personalized care plans for patients.
  • Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
  • Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
  • Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Oriented and trained new staff on proper procedures and policies.

Registered Medical Assistant

Alamance Vein and Vascular Surgery
07.2010 - 12.2016
  • Aided in the prevention of illnesses by administering vaccinations according to established protocols.
  • Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
  • Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Streamlined office procedures for faster processing of insurance claims and patient paperwork.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared and administered medications to alleviate patient symptoms.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Measured patient pulse oximetry.

Education

Miami Southridge Senior High
Miami
06-1979

Skills

  • Medical terminology
  • Immunization administration
  • HIPAA compliance
  • Laboratory specimen collection
  • Clinical documentation
  • Phlebotomy techniques
  • Patient scheduling
  • Minor surgical assistance
  • Medication administration
  • Preventive healthcare measures
  • Patient assessments
  • Vital sign monitoring
  • Inventory management
  • Diagnostic testing assistance
  • Wound care assistance
  • Medical records management
  • Privacy and confidentiality
  • Medical office procedures
  • Patient care coordination
  • Emergency response preparedness
  • Vital signs measurement
  • Electronic health records management
  • First aid and CPR
  • Infection control procedures
  • Compassionate

Certification

  • RMA - Registered Medical Assistant
  • BLS certified
  • SPICE training

Timeline

Registered Medical Assistant

UNC Health Care
12.2019 - Current

Registered Medical Assistant

Kernodle Clinic
12.2016 - 12.2019

Registered Medical Assistant

Alamance Vein and Vascular Surgery
07.2010 - 12.2016

Miami Southridge Senior High

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Cindy Way