Cindy Tinch
Matthews
Summary
Dynamic professional with extensive experience in certification processes within the fintech sector. Known for strong leadership and attention to detail, effectively managing projects and enhancing team capabilities through targeted training initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Certification Manager
Synchrony
Charlotte
03.2024 - 03.2026
- Oversaw certification processes for financial technology products and services, ensuring compliance with industry standards.
- Facilitated communication between departments regarding certification requirements and updates.
- Managed multiple projects simultaneously while ensuring that deadlines were met according to schedule.
- Facilitated training sessions for team members on certification standards and procedures to enhance understanding and adherence.
- Created and updated process descriptions for certifications, ensuring documentation remained accurate and accessible.
Governance Manager
Ally
Charlotte
07.2022 - 03.2024
- Developed governance policies to ensure compliance with industry regulations.
- Facilitated training sessions for staff on governance best practices to enhance understanding and compliance.
- Reviewed and updated governance frameworks to align with company objectives.
- Assisted in creating detailed reports for senior management on governance issues to inform decision-making.
- Led initiatives to improve transparency in organizational decision-making processes.
- Reviewed and updated corporate governance policies and procedures to ensure alignment with applicable laws and regulations.
Senior Analyst/Project Manager
Ally
Charlotte
02.2020 - 07.2022
- Collaborated with cross-functional teams to streamline operational processes, enhancing overall efficiency.
- Developed comprehensive reports for senior management, providing critical insights to support decision-making initiatives.
- Created and maintained dashboards for real-time data visualization and reporting.
- Facilitated stakeholder meetings to gather requirements, ensuring clarity of project objectives.
UAT Test Analyst
Ally
Charlotte
10.2014 - 02.2020
- Conducted UAT sessions with end-users to evaluate system functionality and usability, collecting feedback to drive improvements.
- Collaborated with stakeholders to define and refine user requirements for testing projects, ensuring alignment with business needs.
- Developed detailed test cases based on business specifications and user stories.
- Executed functional and regression tests using automated testing tools.
- Documented test results and communicated issues to development teams, facilitating timely resolutions and enhancing product quality.
- Participated in daily stand-ups to discuss progress and roadblocks with team members.
Education
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
Charlotte, NCSkills
- Certification processes
- Regulatory compliance
- Compliance standards
- Risk assessment
- Process improvement
- Project management
- Policy writing
- Stakeholder engagement
- Training facilitation
- Effective communication
Certification
Certificate in Product Management, March 2025
Timeline
Product Certification Manager
Synchrony
03.2024 - 03.2026
Governance Manager
Ally
07.2022 - 03.2024
Senior Analyst/Project Manager
Ally
02.2020 - 07.2022
UAT Test Analyst
Ally
10.2014 - 02.2020
Bachelor of Arts - Psychology
University of North Carolina At Charlotte