Cindy Perez
Terrell
Summary
Dynamic HR and People Operations professional with a proven track record in driving organizational effectiveness and enhancing workforce engagement through data-driven insights. Expertise in collaborating with leadership to elevate team performance, foster a positive workplace culture, and implement scalable solutions that align with long-term business objectives..
Overview
11
11
years of professional experience
Work History
Provider Network Manager
Ride2MD, Inc
Miami, FL
01.2021 - Current
- Supported full employee lifecycle including onboarding, performance coaching, documentation, and onboarding for 100–200+ personnel annually.
- Improved site and network effectiveness by identifying systemic issues, analyzing root causes, and making high-judgment decisions aligned with policy intent while minimizing operational and compliance risk.
- Established and implemented scalable mechanisms to ensure consistent, fair application of provider and employee policies, maintaining alignment with evolving state, federal, and contractual regulations.
- Leveraged data analytics to identify emerging trends in provider performance, workforce needs, and service delivery gaps; translated insights into proactive initiatives that improved employee experience and business outcomes.
Compliance Manager
Ride2MD, Inc
Miami, FL
10.2018 - 01.2021
- Maintained 200+ confidential employee and provider records with 90% compliance and full HIPAA audit readiness, coordinating visits with local, state, and federal regulators.
- Enhanced regulatory, strategic, and operational performance to keep alignment with deadlines.
- Monitored compliance with processes, policies, procedures, and standards regarding the collection and management of annual contributions from shareholder companies.
- Served as subject matter experts by advising staff and customers and working directly with external agencies throughout audits and routine issues.
Compliance Specialist
LogistiCare
Miami, FL
06.2017 - 10.2018
- Supported network expansion efforts by reviewing provider applications, validating compliance requirements, and ensuring new providers met all contractual and regulatory standards.
- Maintained and updated 200+ provider and transportation accounts in internal systems, ensuring 95–100% accuracy and audit readiness.
- Ensured full compliance with federal, state, Medicaid, and contract requirements by conducting routine audits, reviewing documentation, and maintaining accurate provider and transportation records.
Customer Service Representative
LogistiCare
Miami, FL
06.2016 - 06.2017
- Managed 80–100+ inbound and outbound calls daily, to schedule appointments for health plan members, prioritizing critical care appointments to ensure timely access into their appointments.
- Followed call scripts while assisting 50+ customers per day with diverse inquiries, insurance verification, and inquiries, achieving a 95% first-call resolution rate.
- Educated patients on healthcare services, navigating insurance processes and appointment scheduling.
- Clarified patients’ needs and routed calls accurately, reducing misrouted calls by 20% and improving overall department efficiency.
Sales Representative
DSSELL Invest Inc.
Miami, FL
04.2015 - 05.2016
- Informed 50–75+ customers daily on product pricing and sales agreements.
- Handled high-volume inbound and outbound calls while submitting 100+ orders per week with 99% accuracy, ensuring timely processing and customer satisfaction.
- Directed customers to appropriate departments, reducing call transfers by 20% and improving overall sales workflow efficiency.
Education
Bachelor of Arts - Leadership & Management, Human Resource Concentration
Miami Dade College
Miami, FL07-2026
Associates of Arts - Early Childhood Education
Miami Dade College
Miami, FL01-2020
Skills
- HRIS Familiarity & Systems
- Recruiting & Onboarding Coordination
- Compliance HIPAA Regulations
- Confidentiality & Ethics
- MS Office Suite
- Hands-On Experience In People Management
- Employee Relations & Workplace Support
Languages
English, Fluent
Spanish, Fluent
Timeline
Provider Network Manager
Ride2MD, Inc
01.2021 - Current
Compliance Manager
Ride2MD, Inc
10.2018 - 01.2021
Compliance Specialist
LogistiCare
06.2017 - 10.2018
Customer Service Representative
LogistiCare
06.2016 - 06.2017
Sales Representative
DSSELL Invest Inc.
04.2015 - 05.2016
Bachelor of Arts - Leadership & Management, Human Resource Concentration
Miami Dade College
Associates of Arts - Early Childhood Education
Miami Dade College