Cindy Osegueda Medina
Raleigh
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Monitech Ignition Interlock System
05.2020 - 01.2025
- Worked from home from May 2020-June 2021
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered 100+ inbound calls per day and directed to designated individuals or departments
- Reviewed account and service histories to identify trends and issues
- Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls
- Researched and obtained further information for incomplete documents.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
Sales Associate
Crazy 8
08.2018 - 03.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Produced sales documents, finalized deals and filed records
- Reset store displays for special events and seasonal merchandise changes
- Greeted customers and provided exceptional customer service.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
Wake Forest High School
Wake Forest, NC06.2018
Skills
- Account updating
- Inbound and outbound calling
- Conflict resolution
- Computer proficiency
- Typing proficiency
- Customer service
- Record preparation
- Call center experience
- Microsoft office expertise
Certification
Notary Public Certification
Accomplishments
- Social Media Management
- Content Creator
- Email Management
- Phone Antiquate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Monitech Ignition Interlock System
05.2020 - 01.2025
Sales Associate
Crazy 8
08.2018 - 03.2020
Notary Public Certification
High School Diploma -
Wake Forest High School
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