Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Cindy Osegueda Medina

Raleigh

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Monitech Ignition Interlock System
05.2020 - 01.2025
  • Worked from home from May 2020-June 2021
  • Updated databases with new and modified customer data.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments
  • Reviewed account and service histories to identify trends and issues
  • Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls
  • Researched and obtained further information for incomplete documents.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.

Sales Associate

Crazy 8
08.2018 - 03.2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Produced sales documents, finalized deals and filed records
  • Reset store displays for special events and seasonal merchandise changes
  • Greeted customers and provided exceptional customer service.
  • Watched for and recognized security risks and thefts to prevent or handle situations.


Education

High School Diploma -

Wake Forest High School
Wake Forest, NC
06.2018

Skills

  • Account updating
  • Inbound and outbound calling
  • Conflict resolution
  • Computer proficiency
  • Typing proficiency
  • Customer service
  • Record preparation
  • Call center experience
  • Microsoft office expertise

Certification

Notary Public Certification

Accomplishments

  • Social Media Management
  • Content Creator
  • Email Management
  • Phone Antiquate

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Monitech Ignition Interlock System
05.2020 - 01.2025

Sales Associate

Crazy 8
08.2018 - 03.2020
Notary Public Certification

High School Diploma -

Wake Forest High School
Cindy Osegueda Medina