CINDY L. MERRILL
Lenoir
Summary
Property management professional with expertise in developing multi-year capital project plans and enhancing tenant relationships. Strong analytical and organizational skills contribute to operational efficiency and compliance with local codes. Proven track record in maintaining property value through effective budget management and proactive maintenance strategies.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Namdar Realty Group
Great Neck
01.2023 - Current
- Managed multiple employees through effective communication, supervision, and training to ensure on-time, on-budget task completion.
- Developed and managed multi-year capital project plans to ensure timely completion and alignment with property goals.
- Coordinated operational aspects of property to protect, maintain, and enhance the owner's asset value.
- Perform daily property inspection to ensure the highest levels of standards.
- Prepare team to respond in emergency and crisis situations.
- Have thorough knowledge of area market including all competitive properties and area demographics.
- Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants to understand and drive sales.
- Manage tenant construction with contractors, tenants, and consultants.
- Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations, and pass the compliance portion of the operations audit.
- Implement preventive, ongoing & anticipated maintenance/repair programs.
- Select contracted services by developing scopes of work, requesting bids, monitor performance per scope of work and contractual agreements.
- Maintained compliance with local codes and regulations to uphold property standards.
- Monitored performance of in-house and contracted services and took action to maintain service quality standards.
- Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects.
- Develop and maintain an appropriate level of involvement in community affairs and activities representing the property’s interest.
Regional Specialty Leasing/Sr. Lease Associate
Jones Lang LaSalle (JLL)
Chicago
01.2021 - 01.2023
- Identified and secured unique prospects for specialty and permanent leasing programs, enhancing tenant diversity.
- Negotiated new leases, renewals, early terminations/buyouts.
- Ensured that retailers and amenities enhance the appearance and values of the shopping center.
- Generated alternative revenue streams through strategic development of ancillary income opportunities.
- Prepared all license agreement documents in the Yardi Retail Manager system.
- Coordinated the execution of agreements with the General Manager and the Licensee.
- Analyzed the need for retailer action plans aimed at maximizing sales and increasing the center's value.
- Delivered timely and accurate data through completion of all weekly, monthly, quarterly, and annual reports.
- Adjusted budgets and forecasts to align with year-end projections.
- Collected monthly sales reports from licensees and ensured all percentage rent and percentage in lieu is billed appropriately.
- Ensured rent is collected, late notices/default notices are sent.
- Developed and maintained an appropriate level of involvement in community activities representing the property.
- Coordinated, reviewed, and validated the abstraction of lease documents.
- Cultivated and strengthened relationships with clients, vendors, landlords, and subtenants to foster collaboration and support property objectives.
- Reviewed CAM, real estate tax, insurance invoices, and other escalations.
- Reviewed percentage rent calculations for accuracy.
- Established and produced schedules, reports, projects and plans.
- Coordinated, reviewed, and validated the rent variance analysis and rent payment processing for each client.
- Coordinated, reviewed, and validated subtenant account management, and billing/collections of third-party tenant rents.
- Monitored and documented critical milestone dates for project management.
- Performed financial analysis and volume trends.
Regional Property Manager
South Coast Management, LLC, a South Coast Commercial, LLC Company
Atlanta
01.2018 - 01.2021
- Built strong working relationships with internal and external partners to enhance collaboration and service delivery.
- Coordinated property turnovers with tenants to ensure smooth transitions and minimize downtime.
- Inspected properties, identified, and corrected deficiencies.
- Ensured the safety of each property to reduce risk and liability.
- Negotiated vendor service contracts.
- Oversaw accounts receivable by issuing late notices, negotiating payment plans, and managing collection proceedings to maintain cash flow.
- Reviewed and approved all invoices for work performed.
- Prepared annual operating budgets, based on the property requirements.
- Analyzed operating statements and prepared variance reports.
- Evaluated and approved year-end reconciliations.
- Researched UCC filings and real estate records.
Regional Property Manager/Transaction Manager
Retail Business Services, LLC, an Ahold Delhaize Company (Food Lion)
Salisbury
01.2012 - 01.2017
- Established solid working relationships with internal and external partners, including clients, landlords, tenants and subtenants.
- Developed property operating and capital budgets for the properties in my region, which included, Florida, Georgia, Kentucky, South Carolina, Texas, Virginia, and West Virginia.
- Worked with a team in the leasing and disposition of excess properties, as well as resolving real estate issues related to the disposition of excess property.
- Worked with in-house counsel on landlord/tenant defaults and tenant evictions, while representing Ahold Delhaize in all legal proceedings.
- Prepared draft legal/real estate documents and responsible for negotiations of lease agreements, lease modification agreements, letter agreements, default letters, subleases, use and indemnity agreements, lease renewals, early termination agreements, maintenance settlements, and other related documents.
- Review and process leases, legal documents, and contracts to ensure all parties are following the terms and obligations.
- Analyzed lease documents and track critical dates.
- Approved year-end reconciliations for properties, ensuring financial accuracy and compliance.
- Facilitated meticulous property turnovers to landlords and to/from tenants and subtenants.
- Ensured the safety and security of excess properties to reduce risk and liability.
- Collected and tracked certificates of insurance and sales reports.
- Evaluated rent and term calculation, net present value calculations, future value analysis and tenant creditworthiness.
- Conducted property visits to evaluate maintenance needs and tenant satisfaction.
Senior Lease Administrator
AMTdirect
Cornelius
01.2010 - 01.2012
- Abstracted and reviewed property and lease documents according to client standards, capturing rent obligations, financial terms, option terms, landlord and payee addresses, and critical non-financial clauses in AMTdirect.
- Prepared and reviewed client project work by organizing documents, determining resource needs, completing Daily Project Productivity Forms, and managing timelines for lease abstraction.
- Reviewed lease abstracts completed by the analysts for accuracy.
- Managed and reported project status updates to Client Team Lead and VP of Professional Services Group on a daily and weekly basis.
- Reviewed client provided information, including monthly billings, rent rolls or other reports for accuracy.
- Reviewed Common Area Maintenance Reconciliations for accuracy.
- Coordinated resources to execute project plans.
Gang of One Coordinator
Hickory Police Department
Hickory
01.2008 - 01.2010
- Organized and presented gang education workshops, increasing community awareness and engagement.
- Developed and managed the Gang of One Resource Network and acted as liaison between at-risk youth and the agencies.
- Worked one-on-one with at-risk youth and their parents.
- Facilitated discussions on youth programs and community engagement strategies, fostering collaborative solutions.
- Organized and implemented advertising and marketing.
- Performed program analysis and preparation of recommendations and reports.
- Collected, completed, organized, analyzed, and interpreted information for periodic and special reports; drafted reports on current operations, programs, proposals, and procedures, and performed special assignments.
Marketing Manager/Specialty Leasing Manager
General Growth Properties
Hickory
01.2000 - 01.2009
- Developed and implemented corporate marketing program and leasing objectives, measuring effectiveness to align with business goals.
- Established and managed business unit goals, budgeting, forecasting, strategies, objectives, and financial accountabilities of marketing and leasing budgets.
- Executed over 30 marketing events annually.
- Analyzed retailers’ needs and business performances to generate overall sales per square foot growth of 3% - 6% annually.
- Managed the visual merchandising program for the shopping center and tenants.
- Screened prospective leasing tenants, negotiated new lease agreements and renewals.
- Prepared contracts, lease agreements, lease modification agreements, promissory notes, estoppels certificates, default letters, and all legal documents for multiple center deals.
- Coordinated tenant turnover and delivery of possessions.
- Cultivated strong landlord/tenant relationships to enhance collaboration and support leasing initiatives.
- Conducted detailed SWOT analysis of core business processes, identifying performance gaps and creating actionable improvement plans.
- Managed internal HR responsibilities for direct reports, including job posting, interviewing, background, and reference checks, hiring and conducting performance reviews.
- Performed detailed forecasting, budgeting, invoice processing, data entry, while reconciling, explaining, and reporting on variances.
Education
BS - Criminal Justice
Lees McRae College
Banner Elk, NCAAS - Criminal Justice Latent Evidence
Catawba Valley Community Center
Hickory, NCSkills
- AppFolio property management
- MRI property management software
- Yardi property management solutions
- Rent Manager property software
- RMS real estate management systems
- Building engines expertise
- CoStar commercial real estate
- Salesforce CRM platform
- ADP payroll systems
- Ceridian HR solutions
- NetSuite ERP solutions
- QuickBooks accounting software
- TurboTenant rental management
- AMTdirect management
- Microsoft Office applications
- Adobe software
Certification
- CRRP, ICSC
- CPM Candidate, IREM
- Notary of Public, North Carolina
- E-Notary of Public, North Carolina
- OSHA
- Crime Scene Investigator
- Criminal Justice Technology
Profile Snapshot
Confident, results and detail-oriented professional with strong analytical, organizational and communication skills. Self-starter who is self-sufficient but enjoys working in a team environment. Proficient in reading, analyzing, abstracting, drafting, and reviewing all forms of real estate documents, service contracts, and other legal documents. Experienced in budgeting, forecasting, reconciling, and reporting on variances. Experienced in leasing and managing commercial and retail space in shopping centers and regional malls.
Timeline
General Manager
Namdar Realty Group
01.2023 - Current
Regional Specialty Leasing/Sr. Lease Associate
Jones Lang LaSalle (JLL)
01.2021 - 01.2023
Regional Property Manager
South Coast Management, LLC, a South Coast Commercial, LLC Company
01.2018 - 01.2021
Regional Property Manager/Transaction Manager
Retail Business Services, LLC, an Ahold Delhaize Company (Food Lion)
01.2012 - 01.2017
Senior Lease Administrator
AMTdirect
01.2010 - 01.2012
Gang of One Coordinator
Hickory Police Department
01.2008 - 01.2010
Marketing Manager/Specialty Leasing Manager
General Growth Properties
01.2000 - 01.2009
BS - Criminal Justice
Lees McRae College
AAS - Criminal Justice Latent Evidence
Catawba Valley Community Center