CINDY FERRELL
Frye Regional Medical Center
HICKORY
14
years of professional experience
Dynamic Interventional Radiology Coordinator at Frye Regional Medical Center with proven expertise in patient scheduling and cross-functional coordination. Enhanced patient satisfaction through efficient appointment management and effective communication. Strong organizational skills and attention to detail led to reduced wait times and improved workflow, ensuring timely imaging services and optimal patient outcomes.
Work History
Interventional Radiology Coordinator
2 Years 7 Months- Coordinated radiology appointment scheduling and patient flow for timely imaging services
- Prepared imaging requisitions, prior authorizations, and required patient documentation
- Communicated with patients to confirm instructions, arrival times, and exam readiness
- Maintained accurate radiology records, reports, and scheduling updates in clinical systems
- Monitored exam status to help reduce delays and improve department efficiency
- Assisted technologists and nursing staff with workflow support and patient coordination
- Verified imaging orders, insurance details, and exam requirements for completeness
- Responded to patient and provider inquiries regarding radiology procedures and scheduling
- Reduced patient wait times with efficient coordination of radiology services and staff schedules.
- Improved patient satisfaction by streamlining appointment scheduling and follow-up processes.
Surgery Scheduling Coordinator
11 Years 10 Months- Coordinated complex surgical schedules across surgeons, facilities, and patients to optimize case flow.
- Verified insurance benefits and authorization requirements before procedure scheduling.
- Communicated preoperative instructions and appointment details to patients with accuracy and professionalism.
- Maintained precise surgery records, documentation, and updates within electronic medical systems.
- Resolved scheduling conflicts by adjusting cases, priorities, and provider availability.
- Collaborated with clinical teams to confirm readiness for procedures and reduce day-of-surgery delays.
- Streamlined workflow for cancellations, reschedules, and urgent add-on cases.
- Trained new staff on scheduling processes, documentation standards, and patient communication protocols.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
- Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma
Certificate of Technical Studies - Phlebotomy
Certificate of Technical Studies - Cosmetology
Skills
HIPAA compliance
Patient scheduling
Effective communication
Strong organizational skills
Cross-functional coordination
Workflow optimization
Radiation safety
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Adaptable and flexible
Timeline
Interventional Radiology Coordinator
Frye Regional Medical Center
04.2024 - CurrentRead More
Surgery Scheduling Coordinator
OrthoCarolina Orthopedics
06.2012 - 04.2024Read More
East Burke High School
High School Diploma
Read More
Catawba Valley Community College
Certificate of Technical Studies from Phlebotomy
Read More
Catawba Hairstyling Academy
Certificate of Technical Studies from Cosmetology
Read More