Emma Cilley

While working at an ice cream shop, I took customer orders, made different kinds of treats, and worked the register. I kept the front and prep areas clean and stocked, helped open or close the store, and made sure everything ran smoothly during busy times. I worked closely with my coworkers, learned to stay calm under pressure, and always tried to make sure every customer had a good experience.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.