Cieshia Williams
Roanoke Rapids
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/cook
Waffle House
11.2020 - Current
Night Auditor
Hilton Garden Inn Hotel
01.2025 - 04.2025
- Effectively communicating with clients and staff
- Greeting guests
- Ordering office supplies
- Completing documentation
- Access and security
Work From Home Agent
Upworthy
07.2021 - 12.2023
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
Mail Carrier
United States Postal Service
12.2021 - 05.2023
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Education
High school diploma -
Northwest High School
Littleton, NCSkills
- Warehouse
- Shipping Receiving
- Order Puller
- Warehouse Associate
- Picker Packer
- Shipping
- General Labor
- Warehouse Experience
- Picking and Packing
- Shipping & Receiving
- Order Picking
- Load & Unload
- Forklift
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Office
- Pallet Jack
- Quality Assurance
- RF Scanner
- Order Picker
- Manufacturing
- Customer service
- Sales
- Assembly
- Shift Management
- Delivery Driver Experience
- Inventory Control
- Serving Experience
- Food Safety
- Strong work ethic
- Cash handling
- Exceptional customer service
- Professional appearance
- Guest engagement
Certification
- Food Handler Certification
- Driver's License
- Non-CDL Class C
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issues which led to positive Result.
- Achieved Result by completing task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Timeline
Night Auditor
Hilton Garden Inn Hotel
01.2025 - 04.2025
Mail Carrier
United States Postal Service
12.2021 - 05.2023
Work From Home Agent
Upworthy
07.2021 - 12.2023
Server/cook
Waffle House
11.2020 - Current
High school diploma -
Northwest High School
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