Cierra Wills
Raleigh, NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Sales Lead Coordinator
American Residential Services (ARS)
Raleigh
10.2021 - 12.2024
- Outbound dial to contact all hot/warm/cold sales leads received
- Book/schedule sales appointment for in-field sales professionals
- Contact customers prior to all in-home sales presentations to ensure customers are home prior to time of arrival
- Communicate throughout the day with in-field sales professionals with assistance that they may need from the branch office
- Follow up on quote given to customers and communicate with any sales related questions
- Process completed paperwork, electronic and manual forms; meet and exceed expected sales targets
- Receive and process inbound leads from various sources such as web forms, social media, email, and phone inquiries
- Qualify leads based on established criteria (e.g., budget, industry, interest level) to ensure they align with the company's target audience
- Track and monitor the status of leads through CRM systems and follow up to ensure timely engagement by the sales team
- Engage with leads to maintain interest and build relationships via phone calls, emails, or automated campaigns
- Assist in scheduling meetings, demos, and other sales activities to keep leads moving through the sales pipeline
- Work closely with the sales team to provide feedback on lead quality and suggest improvements in lead qualification and handling processes
- Assist the sales team with administrative tasks, such as lead tracking, preparing reports, or creating sales collateral as needed
- Handle inquiries from leads and provide initial product information, offering support before a sales representative steps in
Temp Tax Agent
HIRE Strategies, LLC
Raleigh
06.2021 - 09.2021
- Provides a variety of moderately complex responsibilities to the Dept
- Of Tax Administration for citizens of Wake County
- Respond and resolve customer inquiries through investigation and application of relative tax laws
- Update and maintain tax accounts by processing registered vehicle tax adjustments, property listings, real estate transactions, bankruptcy claims, and gross receipts remittances
- Navigating external websites and portals to investigate and resolve complex issues
- Provide professional customer service to ensure that customers’ needs are met in an efficient and timely manner
- Process payments received by mail, in person and through various electronic methods
- Complete appropriate forms and documents to process various transactions
- Completes data entry as efficiently as possible to increase productivity and to control costs
Rural Carrier Asst.
United States Postal Service
Elizabeth City
03.2014 - 05.2021
- Case incoming mail based on route jurisdiction
- Pick up and deliver mail, packages, and parcels to United States Postal Service customers located outside urban areas
- Place packages and letters in mailbox and secure with mailbox flap
- Secure many envelopes or parcels with a rubber band
- Retrieve outgoing mail from boxes
- Place larger packages on porch or doorstep
- Take packages into businesses and give to individual
- Ensure customers sign off for receipt of package
- Arrange mail in delivery sequence
- Collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail
- Leave notices on customers' doors informing them packages could not be delivered and will be held
- Answer questions about postal regulations
- Provide change-of-address cards and other postal forms when requested
- Operate approved vehicle to deliver mail
- Assist customers by lifting heavy packages and placing them at their door
- Inform customers when mail cannot be delivered due to holidays or inclement weather
- Handle other admin
- Duties as assigned
Teacher’s Aide
Elizabeth City State University
01.2009 - 12.2013
- Provided administrative duties to the learning laboratory school on the campus of Elizabeth City State University for children ages 4 & 5
- Typing letters, memos to parents, filing and troubleshooting computer issues
- Running errands on and off campus
- Ordering supplies and learning materials
- Provided instructional and clerical support for the teachers
- Assisted in developing lesson plans
- Making copies and observed and monitored play activities
- Assisted with special projects including plays, graduation, field trips and other enrichment programs
Education
Bachelor of Science - Sociology
Elizabeth City State University
Elizabeth City, NC12.2013
High School Diploma -
Northeastern High School
Elizabeth City, NC06-2008
Skills
- Lead qualification
- Appointment scheduling
- Customer engagement
- Team collaboration
- Lead generation
- Account management
- Multitasking capacity
- Cash handling
- Administrative support
- Time management
- Customer retention
- Customer satisfaction
- Attention to detail
- Time management abilities
- Teamwork and collaboration
- Adaptability and flexibility
- Competitor analysis
Community Service Experience
- Albemarle Resource Center, Verified quantities, quality and condition of merchandise in warehouse against invoice, made sure merchandise was properly labeled and packaged according to specifications; Assisted with weekly and monthly food distribution.
- Cause for Paws, Participated in activities related to healthy pet awareness.
- Rise Against Hunger, Assist in an annual event to package healthy protein meals to be shipped abroad for hungry children; program packages in excess of 90K meals annually in local community wide effort.
- River City YouthBuild, Performed various clerical duties such as typing, filing, issuing receipts, answering phones, inventory control, mentoring and tutoring.
References
References available upon request.
Timeline
Sales Lead Coordinator
American Residential Services (ARS)
10.2021 - 12.2024
Temp Tax Agent
HIRE Strategies, LLC
06.2021 - 09.2021
Rural Carrier Asst.
United States Postal Service
03.2014 - 05.2021
Teacher’s Aide
Elizabeth City State University
01.2009 - 12.2013
Bachelor of Science - Sociology
Elizabeth City State University
High School Diploma -
Northeastern High School