Cierra Wills
Raleigh, NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Sales Lead Coordinator
American Residential Services (ARS)
Raleigh
10.2021 - 12.2024
- Outbound dial to contact all hot/warm/cold sales leads received
- Book/schedule sales appointment for in-field sales professionals
- Contact customers prior to all in-home sales presentations to ensure customers are home prior to time of arrival
- Communicate throughout the day with in-field sales professionals with assistance that they may need from the branch office
- Follow up on quote given to customers and communicate with any sales related questions
- Process completed paperwork, electronic and manual forms; meet and exceed expected sales targets
- Receive and process inbound leads from various sources such as web forms, social media, email, and phone inquiries
- Qualify leads based on established criteria (e.g., budget, industry, interest level) to ensure they align with the company's target audience
- Track and monitor the status of leads through CRM systems and follow up to ensure timely engagement by the sales team
- Engage with leads to maintain interest and build relationships via phone calls, emails, or automated campaigns
- Assist in scheduling meetings, demos, and other sales activities to keep leads moving through the sales pipeline
- Work closely with the sales team to provide feedback on lead quality and suggest improvements in lead qualification and handling processes
- Assist the sales team with administrative tasks, such as lead tracking, preparing reports, or creating sales collateral as needed
- Handle inquiries from leads and provide initial product information, offering support before a sales representative steps in
Temp Tax Agent
HIRE Strategies, LLC
Raleigh
06.2021 - 09.2021
- Provides a variety of moderately complex responsibilities to the Dept
- Of Tax Administration for citizens of Wake County
- Respond and resolve customer inquiries through investigation and application of relative tax laws
- Update and maintain tax accounts by processing registered vehicle tax adjustments, property listings, real estate transactions, bankruptcy claims, and gross receipts remittances
- Navigating external websites and portals to investigate and resolve complex issues
- Provide professional customer service to ensure that customers’ needs are met in an efficient and timely manner
- Process payments received by mail, in person and through various electronic methods
- Complete appropriate forms and documents to process various transactions
- Completes data entry as efficiently as possible to increase productivity and to control costs
Rural Carrier Asst.
United States Postal Service
Elizabeth City
03.2014 - 05.2021
- Case incoming mail based on route jurisdiction
- Pick up and deliver mail, packages, and parcels to United States Postal Service customers located outside urban areas
- Place packages and letters in mailbox and secure with mailbox flap
- Secure many envelopes or parcels with a rubber band
- Retrieve outgoing mail from boxes
- Place larger packages on porch or doorstep
- Take packages into businesses and give to individual
- Ensure customers sign off for receipt of package
- Arrange mail in delivery sequence
- Collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail
- Leave notices on customers' doors informing them packages could not be delivered and will be held
- Answer questions about postal regulations
- Provide change-of-address cards and other postal forms when requested
- Operate approved vehicle to deliver mail
- Assist customers by lifting heavy packages and placing them at their door
- Inform customers when mail cannot be delivered due to holidays or inclement weather
- Handle other admin
- Duties as assigned
Teacher’s Aide
Elizabeth City State University
01.2009 - 12.2013
- Provided administrative duties to the learning laboratory school on the campus of Elizabeth City State University for children ages 4 & 5
- Typing letters, memos to parents, filing and troubleshooting computer issues
- Running errands on and off campus
- Ordering supplies and learning materials
- Provided instructional and clerical support for the teachers
- Assisted in developing lesson plans
- Making copies and observed and monitored play activities
- Assisted with special projects including plays, graduation, field trips and other enrichment programs
Education
Bachelor of Science - Sociology
Elizabeth City State University
Elizabeth City, NC12.2013
High School Diploma -
Northeastern High School
Elizabeth City, NC06-2008
Skills
- Lead qualification
- Appointment scheduling
- Customer engagement
- Team collaboration
- Lead generation
- Account management
- Multitasking capacity
- Cash handling
- Administrative support
- Time management
- Customer retention
- Customer satisfaction
- Attention to detail
- Time management abilities
- Teamwork and collaboration
- Adaptability and flexibility
- Competitor analysis
Community Service Experience
- Albemarle Resource Center, Verified quantities, quality and condition of merchandise in warehouse against invoice, made sure merchandise was properly labeled and packaged according to specifications; Assisted with weekly and monthly food distribution.
- Cause for Paws, Participated in activities related to healthy pet awareness.
- Rise Against Hunger, Assist in an annual event to package healthy protein meals to be shipped abroad for hungry children; program packages in excess of 90K meals annually in local community wide effort.
- River City YouthBuild, Performed various clerical duties such as typing, filing, issuing receipts, answering phones, inventory control, mentoring and tutoring.
Timeline
Sales Lead Coordinator
American Residential Services (ARS)
10.2021 - 12.2024
Temp Tax Agent
HIRE Strategies, LLC
06.2021 - 09.2021
Rural Carrier Asst.
United States Postal Service
03.2014 - 05.2021
Teacher’s Aide
Elizabeth City State University
01.2009 - 12.2013
Bachelor of Science - Sociology
Elizabeth City State University
High School Diploma -
Northeastern High School