Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CIERRA ELLIOTT

Charlotte

Summary

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

14
14
years of professional experience

Work History

Front Office Manager

Springhill Suites By Marriott
Charlotte
02.2024 - Current
  • Lead, coach, and mentor front office staff while modeling integrity and professionalism.
  • Build collaborative team dynamics, and recognize employee contributions.
  • Handle guest feedback, concerns, and complaints, continuously seeking service improvements.
  • Oversee day-to-day operations, staffing levels, and ensure adherence to brand policies, SOPs, and local standards.
  • Set and monitor performance goals, manage controllable expenses, and align front office operations with broader financial objectives.
  • Hire, train, develop, and conduct performance reviews with team members; manage disciplinary processes when necessary

Server

MIZU
Charlotte
06.2023 - 02.2025
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Front desk agent

Courtyard by Marriott Hotel
Charlotte
11.2018 - 04.2020
  • Inputted guest information into computer system accurately and securely.
  • Provided information about hotel amenities, services, and local attractions.
  • Provided excellent customer service while upholding company policies.
  • Managed cash drawer responsibly throughout shift.

Waiter

Fritzpatrick Hotel Group
New York
07.2017 - 03.2018
  • Provided attentive service in boutique hotel restaurant and supported in-room dinning and banquet events.
  • Assisted with opening/closing duties, restocking and compliance checks for health code standards.
  • Informed customers of daily specials in an engaging manner.
  • Took orders from patrons accurately and efficiently.

server

Sugar Factory
New York
03.2015 - 11.2016
  • Delivered an engaging guest experience in a fast-paced environment known for high-profile clientele.
  • Upsold signature items, contributing to increased average check size during evening shifts.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Delivered food orders promptly and courteously.
  • Followed health safety guidelines when preparing and serving food products.

Food and Beverage Supervisor

Carowinds Amusement Park
Charlotte
02.2012 - 03.2015
  • Ensured compliance with health department regulations regarding food safety standards.
  • Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
  • Audited cash drawers at the end of each shift to verify accuracy of transactions.
  • Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.

Education

High School Diploma -

Myers Park High
Charlotte, NC
06-2012

Skills

  • Team leadership and staffing training
  • Guest satisfaction and complaint resolution
  • Food and beverage cost control
  • Banquet and event coordination
  • Inventory and vendor management
  • Daily operations oversight
  • Microsoft Office Suite (Excel, Word)
  • POS systems (Micros, Aloha, Toast)
  • Food safety compliance (ServSafe)
  • Time management and multitasking
  • Cross-department collaboration
  • Upselling and revenue growth strategies

Accomplishments

  • 4x spirit to serve award ( Marriott International)
  • 2x Quaterly Award Winner ( SpringHill by Marriott)

Timeline

Front Office Manager

Springhill Suites By Marriott
02.2024 - Current

Server

MIZU
06.2023 - 02.2025

Front desk agent

Courtyard by Marriott Hotel
11.2018 - 04.2020

Waiter

Fritzpatrick Hotel Group
07.2017 - 03.2018

server

Sugar Factory
03.2015 - 11.2016

Food and Beverage Supervisor

Carowinds Amusement Park
02.2012 - 03.2015

High School Diploma -

Myers Park High

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CIERRA ELLIOTT