CIERA TYSON
Wendell
Summary
Skilled in quality assurance with expertise in defect documentation, quality inspection, and customer complaint handling, supporting continuous improvement initiatives to optimize efficiency and compliance. Proficient in training and mentoring teams and conducting internal audits in alignment with ISO standards. Dedicated to delivering actionable insights through detailed analysis and effective decision-making.
Overview
20
20
years of professional experience
Work History
Quality Assurance Supervisor
MPG
04.2021 - Current
- Provide guidance and support to cross-functional teams regarding quality assurance principles and practices.
- Conduct daily audits of production processes, identified non-conformances and take corrective action as necessary.
- Implement continuous improvement initiatives aimed at reducing scrap rates, improving efficiency.
- Assist in developing CAPA plans based on risk assessment findings from internal and external audits.
- Analyze customer feedback data to identify potential opportunities for improvement in product design or manufacturing processes.
- Monitor process control data, identified trends or issues and take appropriate corrective actions where needed.
- Train personnel on proper quality assurance techniques, methods and tools.
- Review quality documentation necessary for regulatory submissions and inspections.
Machine Operator
MPG
07.2017 - 10.2019
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Kept workspace clean and organized at all times according to company policies.
- Adjusted settings on machines as needed for different materials being processed.
- Loaded and unloaded materials onto machines and adjusted settings accordingly.
- Trained new staff on machine operation and safety procedures.
- Troubleshot mechanical problems quickly and accurately to minimize downtime.
- Notified shift leader of mechanical, electrical, or material issues, minimizing downtime.
- Replaced worn parts such as bearings, belts, gears, and other components as necessary.
Quality Control Inspector
MPG
12.2015 - 07.2017
- Followed standard operating procedures during daily inspection activities.
- Maintained accurate records of all inspection results and corrective actions taken.
- Maintained inspection records and documentation associated with quality program.
- Conducted tests on materials, components and finished goods to verify quality specifications.
- Trained personnel in quality control processes and procedures.
- Documented non-conforming items and communicated findings with appropriate departments for corrective action.
- Investigated customer complaints concerning defective material
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Production Line Worker
MPG
09.2015 - 12.2015
- Packaged finished products to prepare for shipment.
- Followed production line safety standards at all times.
- Performed quality control checks on finished products, ensuring all items met company standards.
- Adapted quickly to changing conditions within a fast-paced environment.
- Loaded finished products onto pallets for shipping.
- Cleaned work stations and floors to prevent dirt, grime and dust buildup.
- Trained new employees regarding machinery operation and safety guidelines.
Customer Service Representative
Xerox
07.2015 - 09.2015
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Read from scripts to promote uniformity and consistency in communications.
Cake Decorator
Walmart
08.2008 - 06.2015
- Adapted quickly to changing requests from customers regarding design modifications or additions.
- Took special orders from guests over telephone and in person.
- Decorated cakes and pastries with designs using icing bags or paper cones.
- Exhibited excellent customer service by taking detailed orders and providing guidance on design options.
- Utilized buttercream and fondant to create a variety of designs for cakes and cupcakes.
- Applied glazes, icings, or other toppings to baked goods with spatulas and brushes.
- Followed bakery recipes to achieve highest quality cakes and pastries.
- Used a wide range of cake decorating techniques, including airbrushing, hand-painting, and sugar flowers.
- Utilized food coloring to achieve desired colors for cake decorations.
- Ensured all cakes met health standards set forth by local regulations prior to delivery or pickup.
- Decorated baked goods, such as cakes, and pastries.
- Set oven temperatures and oversaw simultaneous bakes to achieve top-quality results.
Cashier
Burger King
01.2006 - 08.2008
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Greeted and informed customers of products, fostering positive store experiences.
- Processed cash, check, and credit cards for customer purchases.
- Followed all safety protocols while handling money.
Education
High School Diploma -
Tarboro High
Tarboro, NC05.2007
Skills
- Defect documentation
- Quality inspection
- Defect recording
- Training and mentoring
- Customer complaint handling
- Decision-making
- Internal audits
- Quality assurance
- Sampling
- Dedicated work ethic
Timeline
Quality Assurance Supervisor
MPG
04.2021 - Current
Machine Operator
MPG
07.2017 - 10.2019
Quality Control Inspector
MPG
12.2015 - 07.2017
Production Line Worker
MPG
09.2015 - 12.2015
Customer Service Representative
Xerox
07.2015 - 09.2015
Cake Decorator
Walmart
08.2008 - 06.2015
Cashier
Burger King
01.2006 - 08.2008
High School Diploma -
Tarboro High
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