Cicely Broach
Greensboro
Summary
Offer a wide range of skills and world experience. With IT literacy, my communication and hospitality skills, managerial experience from the floral industry, coupled with the safety training inherent in a flight attendant role make me fit for a large range of jobs.
Overview
12
12
years of professional experience
Work History
Floral Manager
Garners Florist
Greensboro
01.2018 - 12.2025
- Managed floral arrangements for special events and daily orders.
- Oversaw inventory management and supply ordering for floral supplies.
- Collaborated with vendors to source quality flowers and materials.
- Developed seasonal displays to enhance store aesthetics and attract customers.
- Addressed customer inquiries and resolved issues with professionalism.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Organized special events such as weddings or funerals; designed flower arrangements according to client specifications.
Flight attendant
PSA Airlines
Charlotte
10.2017 - 05.2018
- Assisted passengers with boarding, luggage, and seating arrangements efficiently.
- Delivered in-flight service, including food and beverage distribution to passengers.
- Managed emergency procedures and ensured passenger safety during flights.
- Coordinated with pilots and crew to ensure smooth flight operations.
- Provided exceptional customer service by addressing passenger inquiries and concerns.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Conducted pre-flight safety checks and ensured compliance with airline regulations.
Server
The Cheesecake Factory
Honolulu
08.2015 - 01.2017
- The Cheesecake Factory of Honolulu is the busiest Cheesecake factory in the world.
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary requirements.
- Managed multiple tables and prioritized guest needs effectively.
- Resolved guest complaints promptly to enhance dining experience.
IT Consultant
Dalcom
09.2013 - 07.2015
- Coordinated project timelines and deliverables with stakeholders effectively.
- Analyzed client needs to develop tailored IT solutions.
- Provided ongoing support and troubleshooting for IT-related issues.
- Installed and configured computer hardware operating systems and applications according to customer requirements.
Education
Hawaii Pacific University -
Hawaii Pacific University
University Of North Carolina at Greensboro -
University Of North Carolina at Greensboro
High School -
Randleman High School
Skills
- Public speaking
- Interpersonal skills
- Positive mindset
- IT work
- Microsoft programs
- Floral design
- Event planning
- Problem solving
- Time management
- Critical thinking
- Team leadership
- Customer service
- Attention to detail
- Strong work ethic
Timeline
Floral Manager
Garners Florist
01.2018 - 12.2025
Flight attendant
PSA Airlines
10.2017 - 05.2018
Server
The Cheesecake Factory
08.2015 - 01.2017
IT Consultant
Dalcom
09.2013 - 07.2015
Hawaii Pacific University -
Hawaii Pacific University
University Of North Carolina at Greensboro -
University Of North Carolina at Greensboro
High School -
Randleman High School