Ciara Holliday
Charlotte
Summary
Professional with extensive experience in customer service and relationship management, adept at resolving complex issues through effective communication and collaboration with cross-functional teams. Demonstrated ability to streamline processes and enhance customer satisfaction by implementing innovative solutions. Proven track record of maintaining detailed records of customer interactions and transactions, contributing to improved operational efficiency. Skilled in upselling techniques and inventory management, fostering positive relationships with customers to drive sales growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Circle K
Charlotte
02.2025 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Surpassed sales goals through implementation of successful marketing strategies.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
Cashier
Harris Teeter
Charlotte
05.2022 - 01.2025
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Worked closely with front-end staff to assist customers.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
Cashier
Roses discount stores
Charlotte
09.2023 - 12.2023
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Sales Representative
Journeys Shoes
Charlotte
01.2021 - 07.2021
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with key clients to ensure repeat business.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Collaborated with marketing team to create promotional materials for products and services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed and maintained relationships with customers to ensure repeat business.
- Coordinated with other departments to ensure timely delivery of orders.
- Organized client visits, presentations, product demonstrations and trade shows.
Skills
- Customer service
- Customer relationship management
- Conflict resolution
- Communication skills
- Active listening
- Problem solving
- Team collaboration
- Inventory management
- Product knowledge
- Upselling techniques
- Task prioritization
- Problem-solving
- Team development
- Store maintenance
- Critical thinking
- Refund management
- Client relations
- Strong teamwork
- Retail marketing
- Stock management
- In-store support
Timeline
Customer Service Representative
Circle K
02.2025 - Current
Cashier
Roses discount stores
09.2023 - 12.2023
Cashier
Harris Teeter
05.2022 - 01.2025
Sales Representative
Journeys Shoes
01.2021 - 07.2021