Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Frazier

Charlotte

Summary

Goal-oriented varied skilled expert dedicated to high levels of customer satisfaction and strategic thinking skills. Over 10 years of experience in customer service and building positive client relationships to drive key business metrics. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the service role in your company.

Overview

12
12
years of professional experience

Work History

Medical Receptionist

Infinity MedSpa and Wellness
06.2022 - 11.2024
  • Welcoming clients and visitors.
  • Answering phone calls, emails, and in-person inquiries.
  • Scheduling appointments and managing the spa's calendar.
  • Maintaining cleanliness and organization at the front desk.
  • Assisting with retail sales and inventory management.
  • Developed and implemented treatment plans for customers based on their individual needs.
  • Educated customers on various products and services available.
  • Collaborated with other departments within the organization to provide seamless services for customers.

Receptionist

Davis and Dingle Family Dentistry
08.2016 - 11.2023
  • Welcomes patients and visitors to the medical office by greeting in person and on the telephone and answering inquires
  • Managing the front desk of a business while actively engaging with potential customers, providing initial information about products or services, and generating sales leads by qualifying inquiries and directing them to the appropriate sales team members
  • Maintains patients' confidence and protects operation by keeping information confidential related to medical records and other data
  • Maintains safe and clean working environments by complying with procedures, rules, and regulations.
  • Under the supervision of a dentist, I assists with preventive dental treatment and examination. From cleaning teeth, taking x-rays and talking to patients about oral health.
  • Promotes dental health by completing dental prophylaxis, providing oral cancer screening and radiographic studies, charting conditions of decay and disease, and performing procedures in compliance with the American Dental Association.

Head Cashier Supervisor

Lowes Home Improvement
09.2012 - 07.2016
  • Preforming sales floor work, such as greeting or assisting customers and directing them to the appropriate aisles for specific purchases
  • Educating customers about upcoming sales events that might interest them
  • Opening store credit accounts whenever possible to help grow store revenue
  • Cash handling: resolve cash tills when closing, ensuring that the money matches the report and stored safely
  • Supervisor that supports the management team and serve as the primary point of contact for customer service associates.

Education

High School Diploma -

Dreher High School
Columbia, SC

Life and Health Producers License -

ExamFX
05.2022

Real Estate Producers License

Real Estate School For Success
2020

Skills

  • Communication & Persuasion
  • Speaking Skills
  • Analytical & Critical Thinking
  • Creativity and Resourcefulness
  • Exceptional Customer Service
  • Leadership
  • Sales Planning
  • Interviewing/Hiring Experience
  • Excellent computer skills (60 words per minute-typing, over 9K ksph-10key)
  • Data Entry
  • Microsoft Office Suite
  • Insurance Verification
  • Cash Handling
  • Oral Healthcare

Timeline

Medical Receptionist

Infinity MedSpa and Wellness
06.2022 - 11.2024

Receptionist

Davis and Dingle Family Dentistry
08.2016 - 11.2023

Head Cashier Supervisor

Lowes Home Improvement
09.2012 - 07.2016

Life and Health Producers License -

ExamFX

Real Estate Producers License

Real Estate School For Success

High School Diploma -

Dreher High School

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Ciara Frazier