Chyanne Newby
Denton
Summary
Dedicated professional with extensive experience in customer service, healthcare support, and administrative operations. Proven skills in managing patient relations, scheduling, and maintaining compliance with confidentiality and HIPAA standards. Demonstrated ability to balance multiple responsibilities and communicate effectively in fast-paced environments. Currently enhancing knowledge in leadership and organizational management to transition into management roles.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
BrightView Health
01.2023 - Current
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries through phone and in-person communication.
- Coordinated insurance verification and eligibility checks for patient services.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on services offered and provided necessary documentation.
- Collaborated with healthcare providers to streamline patient service workflows.
- Addressed patient concerns promptly while maintaining confidentiality standards.
- Facilitated smooth check-in and check-out processes for all patients served.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
CNA- Certified Nursing Assistant
Shift Med
12.2021 - 12.2022
- Bathed patients to maintain hygiene and comfort.
- Took routine vital signs including Q4, blood, and surgery vitals.
- Collected blood sugar readings to monitor patient health.
- Changed patients' positions to enhance mobility and prevent bedsores.
- Assisted patients with various needs to support overall well-being.
- Set up telemetry monitors for continuous patient monitoring.
- Obtained urine and stool samples for diagnostic testing.
- Accurately charted patient information in electronic records.
Nursing Assistant 1
Novant Health Thomasville Medical Center
Thomasville
05.2018 - 10.2018
- Conducted patient baths to ensure comfort and hygiene.
- Obtained Q4 vitals, blood vitals, and surgery vitals for accurate monitoring.
- Managed blood sugar tests to monitor diabetic patients effectively.
- Assisted patients with various needs to enhance overall care experience.
- Set up telemetry monitors for continuous patient monitoring.
- Collected urine and stool samples for diagnostic purposes.
- Provided ice to patients for pain relief and swelling reduction.
- Documented patient information accurately in computer systems.
Cashier/ Office Assistant
Food Lion
Asheboro
09.2013 - 12.2017
- Processed payments via cash, checks, credit cards, vouchers, and automatic debits.
- Issued receipts, refunds, credits, and change to customers efficiently.
- Resolved customer complaints by providing accurate information and support.
- Established pricing for goods and services while tabulating bills using cash registers and scanners.
- Greeted customers upon entry to enhance their experience.
- Answered inquiries regarding procedures and policies to ensure clarity.
- Facilitated carry-out service upon completion of transactions for customer convenience.
Customer service representative
Cook Out Corporate office
05.2015 - 04.2016
- Coordinated hotel bookings for DM, OD, and HR staff to ensure accommodation needs were met.
- Answered, screened, and directed inbound calls to appropriate personnel efficiently.
- Executed general secretarial tasks, including meeting scheduling, appointment setup, and document handling.
- Transmitted verbal and written messages to intended recipients accurately.
- Received and sorted email communications and electronic deliveries promptly.
- Maintained meeting diary both manually and electronically to support scheduling needs.
- Addressed general information requests and provided data as necessary.
- Managed customer interactions effectively, handling special requests and complaints with care.
Education
Bachelors - Business Admin, Human Resources
ECPI
Virginia Beach, VA07-2024
High school diploma -
South Davidson High School
Denton, NC01.2015
Skills
- Electronic health records
- Patient scheduling
- Insurance verification
- Confidentiality compliance
- Customer relationship management
- Appointment coordination
- Conflict resolution
- Active listening
- Effective communication
- Problem solving
- Team collaboration
- Workflow optimization
- Time management
- Document filing
- Front desk supervision
- HIPAA compliance
- Onsite tours
- Phone etiquette
- Payment collection
- Customer service
Timeline
Patient Service Representative
BrightView Health
01.2023 - Current
CNA- Certified Nursing Assistant
Shift Med
12.2021 - 12.2022
Nursing Assistant 1
Novant Health Thomasville Medical Center
05.2018 - 10.2018
Customer service representative
Cook Out Corporate office
05.2015 - 04.2016
Cashier/ Office Assistant
Food Lion
09.2013 - 12.2017
Bachelors - Business Admin, Human Resources
ECPI
High school diploma -
South Davidson High School
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