Chyanna Young
Charlotte
Summary
Dynamic and results-oriented professional with a proven track record at Hyatt House Charlotte Center City, enhancing customer loyalty through exceptional service and empathy. Skilled in customer relations and problem resolution, I excel in fast-paced environments, demonstrating critical thinking and active listening. Successfully trained teams, contributing to business growth and improved customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Hyatt House Charlotte Center City
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Paid attention to detail while completing assignments.
- Delivered prompt service to prioritize customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front Desk Receptionist
Novant Presbyterian Medical Center
01.2022 - Current
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer problems and complaints.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Volunteer Coordinator
Northlake House
01.2022 - 10.2023
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Assistant Manager
Target
01.2020 - 11.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Rocky River High School
10505 Clear Creek Commerce Dr06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Customer relations
- Payment processing
- Appointment scheduling
- Scheduling
- Team development
Timeline
Front Desk Receptionist
Novant Presbyterian Medical Center
01.2022 - Current
Volunteer Coordinator
Northlake House
01.2022 - 10.2023
Assistant Manager
Target
01.2020 - 11.2022
Customer Service Representative
Hyatt House Charlotte Center City
High School Diploma -
Rocky River High School
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