Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christye Collado

Huntersville,NC

Summary

Dynamic professional with a proven track record at excelling in customer service excellence and attention to detail. Achieved high client retention rates through tailored solutions and effective communication, driving revenue growth and fostering lasting relationships. Results-oriented achiever with proven ability to exceed targets and drive success in a fast-paced environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Home Health Caregiver

Visiting Angels
10.2024 - Current
  • Assist patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions to improve their overall quality of life.
  • Perform light housekeeping duties to maintain a clean, safe, and organized living space.
  • Promote a positive atmosphere within the home setting by engaging in meaningful conversation and activities.
  • Enhance comfort by providing compassionate and attentive care.
  • Complete entries in log books, journals, and care plans to accurately document and report each clients' progress.
  • Communicate regularly with the families to provide updates on health and wellbeing.

Inside Sales Representative/Account Manager

Eastern Metal Supply Inc.
10.2006 - 04.2025
  • Selected by management to oversee accounts generating more the $500K in annual revenue due to exceptional knowledge and experience.
  • Met and exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Monitored competitor activities closely, adjusting pricing and stock and release programs accordingly to maintain a competitive edge and retain market share.
  • Enhanced customer retention through attentive service, addressing concerns promptly, offering tailored solutions to their unique needs and challenges, resulting in increased loyalty and repeat business.
  • Kept detailed records of daily activities through online customer database. Handled a high level of inbound calls often exceeding normal call volume. Received a significant amount of emails daily often exceeding 50.
  • Developed and maintained strong working relationships with customers within and assigned territory. Responsible for managing the branches #1 customer that generates more than $2.6M in annual revenue.
  • Took an active role in successfully resolving escalated issues, preventing potential loss of valuable customers. Maintained positive relationships with all parties involved to come to a resolution.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Education

Certificate of Communications And Media Operations - Radio, Television Broadcasting And Voice Over

Connecticut School of Broadcasting
Charlotte, NC
03.2012

Skills

  • Customer service excellence
  • Attentive service and communication
  • Positive attitude and energy
  • Relationship building
  • Dedicated and empathic

Certification

  • CNP - Certified Notary Public, Mecklenburg County, NC

Timeline

Home Health Caregiver

Visiting Angels
10.2024 - Current

Inside Sales Representative/Account Manager

Eastern Metal Supply Inc.
10.2006 - 04.2025

Certificate of Communications And Media Operations - Radio, Television Broadcasting And Voice Over

Connecticut School of Broadcasting

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Christye Collado