Christy Thompson
Rockwell
Summary
Dynamic Patient Access Representative with extensive experience at Novant Health, excelling in patient registration and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in HIPAA compliance and adept at multitasking in fast-paced environments, ensuring seamless operations and positive patient experiences.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Medquest Associates
12.2023 - Current
Check in patients while collecting demographic information, including filing insurance, collecting co-pays and assisting patients in anyway needed. Answer phones and schedule tests when necessary.
Patient Access Representative
Novant Health, Inc
02.1997 - 12.2023
Check in patients, file insurance, collect copays, answer phones, schedule tests for patients and assist patients with any needs.
Fast Food Worker
Pizza Hut
01.1993 - 01.1997
Front counter, cook and delivery driver.
Fast Food Worker
McDonald's
01.1988 - 12.1993
Front Counter and Drive-Thru
Education
No Degree - Pharmacy Tech Certification
Rowan-Cabarrus Community College
Salisbury, NC08-2023
No Degree - Medical Billing And Coding Certification
Rowan-Cabarrus Community College
Salisbury, NC05-2023
Associate of Applied Science - Office Systems Technology
Rowan-Cabarrus Community College
Salisbury, NC05-2002
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Money handling
- Eligibility determination
Certification
Medical Billing and Coding Certification'
Pharmacy Tech Certification
Timeline
Patient Access Representative
Medquest Associates
12.2023 - Current
Patient Access Representative
Novant Health, Inc
02.1997 - 12.2023
Fast Food Worker
Pizza Hut
01.1993 - 01.1997
Fast Food Worker
McDonald's
01.1988 - 12.1993
No Degree - Pharmacy Tech Certification
Rowan-Cabarrus Community College
No Degree - Medical Billing And Coding Certification
Rowan-Cabarrus Community College
Associate of Applied Science - Office Systems Technology
Rowan-Cabarrus Community College
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