Christy Johnson
Cherryville,NC
Summary
Highly motivated with 12 years of billing and service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
13
13
years of professional experience
Work History
Service Manager
Hall Honda
01.2023 - 04.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of 22 technicians, 10 service advisors, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service & Parts Manager
Renaldo Honda
07.2018 - 01.2023
- Streamlined inventory management processes for improved organization and reduced waste.
- Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
- Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Assisted in the achievement of CSI scores at or above national level of 95% +
Billing/Coding and Reimbursement Specialist
Atrium Healthcare
05.2011 - 08.2018
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Improved departmental accuracy through meticulous attention to detail while reviewing claims submissions.
- Conducted regular audits of billing records, identifying areas where inconsistencies could be addressed to optimize efficiency within the department.
- Maintained patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information.
- Managed approximately 50-75 correspondence daily with customers and vendors.
Education
Not Completed - Business Management
Gaston College
Dallas, NC08.2025
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Conflict Resolution
- Approval of all charging & invoicing for department
Timeline
Service Manager
Hall Honda
01.2023 - 04.2024
Service & Parts Manager
Renaldo Honda
07.2018 - 01.2023
Billing/Coding and Reimbursement Specialist
Atrium Healthcare
05.2011 - 08.2018
Not Completed - Business Management
Gaston College
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