Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Howard

1214 Eulalia Lane

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

29
29
years of professional experience

Work History

Receptionist

Catawba County Schools -Bandys High School
01.2018 - Current
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Answer multi-line phone system promptly and direct incoming calls to correct offices
  • Respond to inquiries from callers as well as students and colleagues in a professional and accurate manner
  • Keep reception area clean and neat to give visitors a positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, copying, scanning, and faxing documents.
  • Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under high volume traffic a area
  • Handle sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintain the county wide visitor management system -SafeVisitor. Troubleshoot when any complications arise with the program to keep it running efficiently.
  • Maintain visitor log for entering and leaving the school for security purposes.
  • Help maintain office security by monitoring visitor access and issuing badges to ALL visitors.
  • Greet guests at front desk with pleasant conversation while managing efficient check-in and check-out procedures
  • Maintaine clean and welcoming reception area, contributing to a positive first impression for visitors.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handle incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Enter Attendance codes in Infinite Campus when students enter/exit through the SafeVisitor Management System, maintaining tardies and absences.
  • Sell and receipt many different items: Driver's Education, chromebook chargers, lost books, parking passes, and apparel.
  • Enter and process absences for teacher's through out substitute management system: Frontline Absence Management System (AESOP)
  • Maintain a current substitute list and assist teacher's with finding coverage for their classroom when absent
  • Process credit card payments with the county Online School Payment System -OSP by edlio.
  • Organize and setup different products for online purchase through OSP.
  • Cover when secretary is out and balance all receipt books and process all monies collected through county software: School Funds.

Interim Manager/Bunker Hill High School

Catawba County Schools
11.2017 - 01.2018
  • Effectively and efficiently managed seven employees in the operation of the child nutrition department at Hunker HIll High School.
  • Accurately and in a timely manner completed all paperwork required daily from orders, production records to deposits.
  • Daily oversee the operation of seven employees. Perform daily checks of equipment to ensure it is performing properly to maintain operation.
  • Monitored quality of the food to ensure foods were cooked/held at correct temperatures.
  • Consistently maintained employee records to perform mid-year and end of year job performance evaluations to fidelity.
  • Maintained a professional working relationship with administration and colleagues at Bunker Hill High School
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assistant Manager/Child Nutrition Worker

Catawba County Schools
08.2016 - 11.2017


  • Assisted the manager in all daily tasks needed to ensure that the child nutrition department operates at adequate standards.
  • Trained to perform all the manager's duties in her absence.
  • Have complete working knowledge of all aspects of the cafeteria to manage the department in absence of the manager.
  • Assist with monthly inventory, weekly/daily ordering, personnel issues that may arise and all paperwork to completion.
  • Maintained a respectful and professional working relationship with fellow employees.
  • Provided service to all cafeteria customers in a friendly and efficient manner.
  • Prepared food from specific recipes and ensured food was served at the proper predetermined portion sizes and temperatures.
  • Maintained a friendly and professional relationship with co-workers.
  • Arrived to work promptly and completed all task daily to state standards and acquired my Safe Serve Certification.
  • Performed manager's task in the event of her absence and received all excellent evaluations.

Tutor/ Title I Reading

Catawba County Schools
08.2007 - 06.2016
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
  • Administered beginning, middle, and end of year assessments through mClass and provided feedback to teachers.
  • Maintained records of student's assessment results, progress, and school performance ensuring confidentiality of all records.
  • Daily led guided reading groups with students from kindergarten to third grade.
  • Performed daily groups with fourth through sixth grade Tier 2, and Tier 3 students
  • Organized tutoring sessions to promote productivity and learning for student's individual needs.

Olivet Baptist Church Preschool Assistant Teacher

Olivet Baptist Church Preschool
08.1999 - 05.2003

Bassett Furniture -Customer Service Rep/Order Entry

Bassett Furniture Industries Inc.
09.1996 - 07.1998
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Order Entry for all the JCPenney Furniture line through Bassett. All furniture items were custom and were processed as special orders.
  • Process, enter, and file all ordered taken from sale associates around south-east region.

Education

Bandys High School
Catawba, NC

Skills

  • Communication skills -excellent maintaining professionalism, while operating a multi-line phone system
  • Data entry -maintaining accuracy with attendance in Infinite Campus
  • Office management -Manage Four computer programs to effectively and efficiently manage daily office operations
  • Professional and energetic, with a solid consistent history of working collaboratively with other individuals to reach a common goal
  • Motivated with strong organizational and time management skills
  • Punctual, reliable, and dependable

Timeline

Receptionist

Catawba County Schools -Bandys High School
01.2018 - Current

Interim Manager/Bunker Hill High School

Catawba County Schools
11.2017 - 01.2018

Assistant Manager/Child Nutrition Worker

Catawba County Schools
08.2016 - 11.2017

Tutor/ Title I Reading

Catawba County Schools
08.2007 - 06.2016

Olivet Baptist Church Preschool Assistant Teacher

Olivet Baptist Church Preschool
08.1999 - 05.2003

Bassett Furniture -Customer Service Rep/Order Entry

Bassett Furniture Industries Inc.
09.1996 - 07.1998

Bandys High School

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Christina Howard