Christy Johnson
Mount Airy
Overview
11
11
years of professional experience
Work History
Agent
Results
11.2011 - 12.2012
- Executed daily operations of handling multiple calls a day in call center.
- Responsible for de-escalating callers, attempted to keep the active product and cross sold if possible.
- Able to work with Microsoft Word, Excel, PowerPoint.
- Operated telephone switchboard to receive and place calls to and from terminal.
- Operated two-way internal radio system to communicate with departments.
- Detail oriented, quick learner with the ability to multi-task.
- Performed clerical duties, such as typing, proofreading and sorting mail.
- Supplied information to callers and recorded messages.
- Kept record of calls placed and toll charges.
- Operated system of bells and buzzers to call individuals in establishment to phone.
Labor
Workforce Carolina
01.2002 - 10.2011
- Read production schedules, inventory reports and work orders to determine type and quantity of materials required, availability of stock and order priority.
- Compiled and maintained materials and parts inventory and status information to expedite movement between production areas.
- Determined overdue materials and parts and informed supervisors of materials' status.
- Recorded and maintained inventory of quantity and type of materials and parts received, stocked and distributed.
Cashier
Dollar General
01.2002 - 12.2002
- Received cash from customers and employees in payment for goods and services, and recorded amounts received.
- Computed bill, itemized lists and tickets showing amount due, using adding machine or cash register.
- Made change, cashed checks and issued receipts and tickets to customers.
- Recorded amounts received and prepared reports of transactions.
- Gave cash refunds.
- Issued credit memorandums to customers for returned merchandise.
Education
Diploma - Cosmetology
SCC
Dobson, NC01.2008
Diploma - undefined
North Surry High School
Mount Airy, NC01.2002
Timeline
Agent
Results
11.2011 - 12.2012
Labor
Workforce Carolina
01.2002 - 10.2011
Cashier
Dollar General
01.2002 - 12.2002
Diploma - Cosmetology
SCC
Diploma - undefined
North Surry High School