CHRISTY EUBANKS
Roxboro
Summary
Healthcare professional with strong foundation in patient data management and healthcare communication. Known for precise data entry and effective information handling. Excels in team collaboration and adapting to changing needs. Proficient in medical terminology and confidentiality protocols, valued for reliability and results-driven approach.
Experienced with managing patient information and healthcare records. Utilizes strong organizational skills to ensure data accuracy and confidentiality. Track record of effective communication and collaboration within medical teams.
Overview
11
11
years of professional experience
Work History
Patient Information Coordinator
Apogee Physicians
03.2018 - 01.2025
- Provided compassionate assistance for patients navigating difficult diagnoses or challenging treatment decisions.
- Completed all CPT and ICD 10 coding.
- Participated in weekly multidisciplinary team meetings to discuss case management strategies for complex patients.
- Assisted in training new staff members on software systems and office workflows, ensuring seamless integration into the team.
- Maintained confidentiality by strictly adhering to HIPAA regulations when handling sensitive patient data.
- Increased accuracy of insurance billing by verifying coverage details and promptly addressing discrepancies.
- Enhanced communication between healthcare providers and patients with diligent follow-up on test results, medication changes, and appointment reminders.
- Reduced errors in documentation with thorough review of medical charts before appointments or procedures.
- Contributed to a positive clinic environment through professional interactions with patients, families, and colleagues.
- Supported clinical staff during high-stress periods by taking on additional administrative tasks as needed.
- Collaborated with insurance companies to obtain necessary pre-authorizations for medical procedures or therapies.
- Improved patient satisfaction by efficiently managing and updating patient information in electronic health records.
EMT/ Communicator and Flight Follower
Duke Life Flight
05.2014 - 01.2018
- Crossed trained for Communications and EMT for C Care Transports
- Most of my responsibilities are in Communication with Outside Hospitals Doctors, handling ECMO's Traumas, BLS transports and Flight following Our 2 air crafts when sent on calls as well as any inbound/ outbound aircraft coming in or leaving Duke
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Streamlined documentation processes for efficient patient information transfer between EMS personnel and hospital staff.
- Supported fellow EMTs through active participation in shift debriefings, discussing challenges faced during calls to foster collective learning experiences.
Education
EMS Driver Certificate - Coursework in Fire and Emergency Management
EMT Certificate - Emergency Medicine
PCC
Roxboro, NC01.2007
Skills
- Airway management techniques
- HAZMAT training
- Cool and collected under pressure
- Advanced medical terminology knowledge
- Competent ASL signer
- Skilled problem solver
- Operations management
- Staff training
- Supervision and training
- Sound judgment
- Computer-savvy
- Communication Skills
- Leadership
- Team Player
- Motivation
- Hard Worker
- Verbal communication
- Route planning
- Basic life support
- Insurance verification
- Medical terminology
- Internal communications
- Charting and clinical documentation
- Teamwork
Timeline
Patient Information Coordinator
Apogee Physicians
03.2018 - 01.2025
EMT/ Communicator and Flight Follower
Duke Life Flight
05.2014 - 01.2018
EMT Certificate - Emergency Medicine
PCC
EMS Driver Certificate - Coursework in Fire and Emergency Management
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