Christy Creed
Gastonia,NC
Summary
Resourceful and adaptable professional with extensive knowledge of administrative and office procedures. Exceptional organizational skills and a proven ability to efficiently coordinate, plan, and execute a variety of administrative activities. Quick learner thriving in fast-paced environments, consistently contributing as an excellent team player while proactively managing tasks in complex office settings. Enthusiastic and dependable, ready to tackle challenges with a positive attitude and commitment to excellence.
Overview
30
30
years of professional experience
Work History
Dispatcher/Front Office Assistant
PC Godfrey
02.2024 - 10.2025
- Coordinated dispatch schedules to optimize route efficiency and service delivery.
- Managed communications between drivers and clients, to ensure prompt resolution of issues.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency
- Advised clients regarding delays and special circumstances.
- Collaborated with multiple departments to ensure seamless coordination of resources.
- Increased customer service success rates by quickly resolving issues.
- Managed high-volume calls while maintaining professionalism and efficiency.
- Logged call information and solutions provided into internal database.
- Investigated and resolved customer inquiries and complaints quickly.
Dispatcher/Customer Service Representative
CLT Express
07.2016 - 08.2023
- Dispatched 50 - 100 rides daily
- Received and reserved via email request and respond in timely manner
- Collected account and billing information
- Assigned vehicles to driver as needed for ride
- Answering multiple phone lines through out the day.
- Assisted callers with request as needed
- Problem solving to make sure rides go a smoothly as possible.
- Communicated with drivers any changes made to trips.
- Made changes to schedule to manage delayed flights
- Greeted passengers and large groups traveling in and out of airports and hotels etc.
- Assured drivers are on location and reach out to passenger in a professional manner with any delays or issues
- Tracked flights to assure driver arrives promptly for pick up.
- Addressed all customer service issues and request
- Collected payment information securely
Title Clerk/Administrative Assistant
TR Motors
01.2011 - 07.2016
- Familiar with the rules and regulations pertaining to the sale and transfer of motor vehicles in NC and SC
- Managed and track all vehicles sold and purchased from dealership
- Maintained up dated vehicle price sheets and inventory
- Communicated with guest to set to set expectations for each step in the process of the sale
- Ensured all legal documents are signed and recorded
- Processed title and registrations with local DMV office in timely manner
- Communicated with financial and insurance institutions to receive loan and lien information
- Collected payments and ensured all accounts were up to date
- Determined cost-effective ways to increase sales
- Courteously address customer service issues
Front desk Medical office Administrator
Gaston Foot and Ankle Associates
06.2003 - 10.2011
- Checked in 80-90 patients daily, confirmed appointments, up-dated all medical demographics, signatures, and medications.
- Retrieved referrals, insurance up-dates and co-pays.
- Collected patient consent for medical treatments and exams.
- Triaged incoming calls to the correct department.
- Scheduled and confirmed up-coming appointments. Patient check-out; Scheduled follow-up appointments as directed by the physician.
- Called to get patients referred to other medical offices for appropriate treatments and tests.
- Collected for OTC items and past due balances.
- Set up payment arrangement if needed. Charge Entry; created fresh claims.
- Entered all billing charges; CPT codes and modifiers in system for billing.
- Medical Record Clerk; retrieved charts and schedules for all physicians for the up-coming day.
- Reviewed patients charts for up-dates, test results, and medical notes.
- Flagged charts for up-dates and review if needed.
- Scanned chart information into system to be retrieved upon patients arrival.
- Balanced collections and deposited to the bank daily. Make sure facility is maintained for next day services.
Document Clerical Clerk
Cigna Healthcare
03.1999 - 01.2003
- R.D.E.; Retrieved billing codes and entered data in the computer to create a claim.
- Collected and distributed faxes to customer service representatives.
- Filled in Switch Board Operator;
- Answered and directed calls to appropriate department.
- Distributed mail and medical claim to their appropriate department or representative.
- Ordered office supplies and maintained copiers and fax machines daily.
- Lead a problem solving team to create better customer service.
- Assist in new employee training and office policy.
Key Cashier
Rite Aid
06.1995 - 03.1999
- Key Cashier
- Opened and closed store.
- Prepared daily registers for cashiers.
- Balanced and deposited money to the bank daily. Made change for store use.
- Scheduled employees and entered payroll hours weekly.
- Stocked and kept inventory of merchandise. Created planta-grams and store orders.
- Filled in as a pharmacy tech as needed; collecting personal data in the computer.
- Requested refills to doctors offices.
- Verifying insurance information and eligibility.
- Collected prescription co-pay and signatures.
- Answered and triaged phone calls to the pharmacist.
Timeline
Dispatcher/Front Office Assistant
PC Godfrey
02.2024 - 10.2025
Dispatcher/Customer Service Representative
CLT Express
07.2016 - 08.2023
Title Clerk/Administrative Assistant
TR Motors
01.2011 - 07.2016
Front desk Medical office Administrator
Gaston Foot and Ankle Associates
06.2003 - 10.2011
Document Clerical Clerk
Cigna Healthcare
03.1999 - 01.2003
Key Cashier
Rite Aid
06.1995 - 03.1999