Christy Adkins
Concord
Summary
Administrative and Front Office Professional with 15+ years of experience supporting healthcare providers, executives, and legal teams in fast-paced, people-centered environments. Known for providing calm, organized, and heart-centered support while managing scheduling, communication, compliance, and client relationships. Adept at navigating both medical and corporate spaces with emotional intelligence, adaptability, and attention to detail. Seeking meaningful work that honors integrity, service, and human connection.
Overview
26
26
years of professional experience
1987
1987
years of post-secondary education
Work History
Administrative Assistant & Customer Service
PGA Lawn Care
Charlotte
06.2024 - 06.2025
- Supported scheduling, billing, customer communication, and operations for a high-volume lawn care service.
- Maintained smooth workflow under pressure; known as the steadying presence within the team.
- Handled logistics with professionalism, helping reduce service delays and customer complaints.
Customer Service Representative
TTEC (USAA Insurance)
Concord
02.2022 - 03.2024
- Managed high-volume calls regarding auto and property insurance policies with empathy and precision.
- Researched and resolved complex policy and billing issues for USAA members.
- Became a Subject Matter Expert in military-focused claims procedures and conflict resolution.
Chiropractic Assistant
American Family Spine & Health
Concord
11.2019 - 06.2021
- Scheduled appointments, answered phones, and coordinated insurance verification for patients.
- Assisted in patient therapies and medical screenings under direction of clinical staff.
- Maintained treatment rooms and managed office inventory with attention to cleanliness and order.
Various Support Roles
Various Locations
01.2018 - 01.2019
- Provided flexible support in data entry, front desk, and customer service roles.
- Adapted quickly, maintained accuracy, and delivered reliability during career transitions.
Quality Assurance & Compliance Analyst
Brock & Scott, PLLC
Charlotte
01.2013 - 01.2018
- Created audit tools, led trend analysis meetings, and reported compliance findings to executives.
- Managed regulatory investigations across multiple states, partnering with internal departments.
- Contributed to process improvements and documentation quality across the firm.
REO & Title Management
Brock & Scott, PLLC
Charlotte
01.2007 - 01.2013
- Progressed from Title Lead to REO Manager, supervising teams and streamlining title operations.
- Trained staff and served as client liaison to ensure regulatory and investor guidelines were met.
- Maintained a strong reputation for detail, accuracy, and leadership in legal support settings.
Title Searcher
Multiple Counties
01.1999 - 01.2007
- Conducted title research for real estate transactions across multiple counties.
- Compiled detailed reports outlining liens, encumbrances, and chain-of-title issues.
- Built a foundation of legal knowledge that carried forward into supervisory roles.
Education
General Education Development -Diploma
Winston-Salem, NCSkills
- Office Operations & Scheduling
- Documentation & Data Management
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Quality Assurance & Compliance
- Client & Patient Communication
- Conflict Resolution & De-escalation
- Training & Team Leadership
- Empathetic Support & Collaboration
- Process Improvement & Cross-Team Partnership
Core Skills
Office Operations & Scheduling, Documentation & Data Management, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Quality Assurance & Compliance, Insurance Licenses: Property, Casualty, Title (NC), Client & Patient Communication, Conflict Resolution & De-escalation, Training & Team Leadership, Empathetic Support & Collaboration, Process Improvement & Cross-Team Partnership
Timeline
Administrative Assistant & Customer Service
PGA Lawn Care
06.2024 - 06.2025
Customer Service Representative
TTEC (USAA Insurance)
02.2022 - 03.2024
Chiropractic Assistant
American Family Spine & Health
11.2019 - 06.2021
Various Support Roles
01.2018 - 01.2019
Quality Assurance & Compliance Analyst
Brock & Scott, PLLC
01.2013 - 01.2018
REO & Title Management
Brock & Scott, PLLC
01.2007 - 01.2013
Title Searcher
01.1999 - 01.2007
General Education Development -Diploma