Christopher T. Babin

Technology Support Analyst known for high productivity and efficient task completion. Specialize in troubleshooting, system diagnostics, and network support. Excel in communication, adaptability, and problem-solving - key soft skills that enhance performance in technology support roles. Committed to delivering timely solutions and improving user experience through technical expertise and proactive service.

• Phi Theta Kappa
• Educause

• Comp TIA A+, 06/01/17
• Access Data ACE v5, 05/01/17
• Testout Security Pro, 08/01/14
• Testout Network Pro, 05/01/14
• Testout PC Pro, 05/01/14

• IT Support Specialist, NC Judicial Branch Administrative Office of the Courts, Raleigh, NC, 10/01/22, 08/31/25, Identify and resolve hardware, software, and network issues for users and the overall IT infrastructure., Install, upgrade, and maintain computer systems, software applications, and peripheral devices like printers and monitors., Provide technical assistance to employees, helping them understand and use complex technology systems and training them on new tools., Manage the IT environment, which may include performing routine maintenance, tracking performance, and evaluating new technology products., Assist with training support for new software and technologies., Assist vendors with troubleshooting proprietary software and hardware.
• Technology Support Analyst II, Central Piedmont Community College, Charlotte, NC, 02/01/19, Current, Analyze and resolve hardware, software, and network issues., Repair user workstations, modify configurations, replace faulty components, and rebuild complete systems on a variety of platforms., Coordinates and interacts with other ITS teams., Assists with coordination and planning of projects., Prioritizes and appropriately escalates issues to ensure timely problem resolution., Schedule, delegation, review of work, and training as necessary of technology support staff.
• Team Lead, Campus Technology Services, Charlotte, NC, 07/01/16, 02/28/19, Repair or replace all technology equipment in all instructional areas as needed., Respond to endpoint security requests as directed by security team and management., Provide second-level support for all technology on campus., Schedule, train, coach, and evaluate part-time and intern staff of the campus technology centers.
• Help Desk Team Coach, Information Technology Analyst I, Charlotte, NC, 06/01/15, 07/31/16, Respond to requests for service input via email or phone from the helpdesk into Footprints., Provide first-level support to all users., Coordinates with other units within ITS to resolve problems as needed., Review tickets, train, monitor, and coach part-time and intern staff of the helpdesk.