Christopher Thomas
Statesville
Summary
Dynamic professional with over 10 years of experience in education, business operations, and training development, poised to transition into project coordination, leadership development, and training facilitation roles. Expertise in coordinating initiatives and delivering engaging training sessions that foster learning and growth. Skilled in leveraging data-informed decision-making to enhance processes and drive measurable improvements in engagement and efficiency. Proven track record of managing diverse responsibilities while supporting varied groups through structured programs that yield significant results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
High School Math Teacher
Statesville High School and Bonnie Cone Leadership Academy
08.2022 - Current
- Led strategic planning and implementation of instructional programs for diverse student populations, resulting in yearly average of 75% of students meeting academic growth expectations and 43% surpassing growth benchmarks annually.
- Regularly achieved or surpassed EVAAS (Education Value-Added Assessment System) growth benchmarks, a data-driven model measuring student progress against projected outcomes
- Designed and facilitated a student-teacher relationship and classroom management training, driving a 27% reduction in disciplinary write-ups and a 22% decrease in out-of-school suspensions, increasing instructional time and improving academic performance.
Business Analyst
Reliance First Capital
04.2018 - 04.2022
- Examined financial data, market trends, and industry reports to gauge creditworthiness of potential capital lending borrowers.
- Recognized automation opportunities through analysis of manual processes and workflows, facilitating automation of consumer lending processes and achieving 20% efficiency enhancement.
- Engineered and launched automated solutions leveraging SharePoint and Visio to simplify processes and reduce reliance on manual efforts.
Operations Analyst / Collections Specialist / Foreclosure Liaison / Remediation Associate
Wells Fargo
10.2014 - 02.2017
- Oversaw end-to-end mortgage servicing operations encompassing collections, foreclosure, and remediation functions, ensuring precise execution, compliance, and timely resolution in high-volume regulated environment.
- Evaluated loan processing workflows and executed process enhancements resulting in 10% decrease in processing errors and heightened operational accuracy.
- Directed management of delinquent mortgage accounts within national servicing portfolio, negotiating payment solutions and implementing resolution strategies to decrease risk and elevate account performance.
- Managed high-volume customer interactions while resolving complex account issues and ensuring compliance with regulatory and organizational standards.
- Developed and implemented conflict resolution and de-escalation training program for collections teams and management, resulting in 33% decrease in escalations to leadership, enhancing communication and boosting collections performance and team morale.
- Directed management of 1400+ mortgage loans in high-volume pipeline, supervising timelines, tracking progress, and guaranteeing compliance across foreclosure lifecycle.
- Functioned as key intermediary for external foreclosure attorneys and internal legal teams, promoting daily communication and addressing escalations to maintain alignment on case execution.
- Coordinated end-to-end foreclosure workflows, ensuring accurate documentation, timely processing, and adherence to regulatory requirements.
- Partnered with cross-functional teams to streamline processes, reduce delays, and improve overall case management efficiency.
- Coordinated and led weekly operational calls with executive leadership, sharing updates on pipeline performance, detecting risks, and promoting alignment on workflow priorities.
- Identified processing errors and implemented corrective actions, improving workflow accuracy and reducing operational risk within foreclosure operations.
- Supported remediation initiatives by analyzing process breakdowns and collaborating with internal teams to strengthen controls and improve execution consistency.
Education
BA Mass Communications -
Winston Salem State University
Skills
- Project Coordination & Execution
- Training Facilitation & Group Instruction
- Leadership Development
- Curriculum & Program Development
- Process Improvement
- Data Analysis & Reporting
- Conflict Resolution & De-escalation
Certification
- Trauma-Informed Care Training, NAMI (National Alliance on Mental Illness)
- Crisis Intervention & De-escalation Training
- Anger Management and Conflict Resolution Certified
- Life Coaching Certification
Timeline
High School Math Teacher
Statesville High School and Bonnie Cone Leadership Academy
08.2022 - Current
Business Analyst
Reliance First Capital
04.2018 - 04.2022
Operations Analyst / Collections Specialist / Foreclosure Liaison / Remediation Associate
Wells Fargo
10.2014 - 02.2017
BA Mass Communications -
Winston Salem State University