Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

CHRISTOPHER SYKES

Morrisville

Summary

Leader with 5+ years of experience in team management and operational success. Expert in enhancing client retention and customer experiences, demonstrated through measurable KPIs. Proven ability to collaborate seamlessly with leadership to drive team performance and achieve business objectives.

Overview

7
7
years of professional experience

Work History

Assistant Director of Concierge

NFC Amenity
06.2023 - Current
  • Coordinated team efforts to enhance customer service and satisfaction.
  • Developed training programs for new staff to improve operational efficiency.
  • Facilitated communication between departments to streamline project execution.
  • Implemented feedback systems to gather insights from staff and clients.
  • Assisted in strategic planning sessions to align goals with community needs.
  • Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.

Assistant Property Manager (Lease Up)

Greystar
Raleigh
04.2023 - Current
  • Lead a team that secured lease agreements and ensured compliance with Fair Housing regulations while surpassing company benchmarks.
  • Worked closely with vendors to ensure the completion of services and understanding the bottom line of all costs associated.
  • Monitored delinquency, and all transactions related to rent collection and expense reporting processes.
  • Conducted market research and surveys to identify trends in rental pricing and tenant preferences, ensuring fair and profitable market rates.
  • Trained new staff on OneSite management software and company SOPs.
  • P&L, Budgeting, Event Planning, Legal, OneSite

Inside Sales Specialist

Verizon Wireless
03.2022 - 10.2022
  • Managed customer inquiries and provided solutions for service-related issues.
  • Collaborated with marketing teams to develop promotional strategies and campaigns.
  • Trained new team members on sales techniques and customer engagement practices.
  • Utilized CRM software to track sales activities and customer interactions effectively.
  • Developed and maintained strong relationships with key accounts and clients.
  • Analyzed market trends to identify opportunities for growth in product offerings.
  • Negotiated contracts with clients to ensure favorable terms and conditions.

Traveling Service Manager

Fleming's Prime Steakhouse & Wine Bar
Raleigh
03.2018 - 12.2021
  • Travel to locations, implementing training programs and best practices.
  • Train incoming and existing managers with defined objectives and performance improvement plans.
  • Evaluate each site and develop measurable restaurant and staff KPIs.
  • Track and communicate results to national leadership teams.
  • Lead biweekly P&L review meetings, focusing on each department's results and upcoming projections.
  • Develop and guide operational success programs and procedures (vendor relationships, supply, P&L, guest relations).
  • Design standard best practices, and share operational best practices among other partners.
  • Manage budgets to make sure they are not exceeded.

Education

High School Diploma -

Holly Springs High School
Holly Springs, NC
06-2014

Skills

  • Lease and property management
  • Fair housing compliance
  • OneSite proficiency
  • P&L oversight
  • Budget planning
  • Vendor negotiation
  • Performance evaluation
  • Team leadership
  • Staff training
  • Legal notice preparation
  • Eviction coordination
  • Property tours and inspections

Accomplishments

  • Spotlight Associate of The Quarter
  • Rising Star Runner Up

References

References available upon request.

Timeline

Assistant Director of Concierge

NFC Amenity
06.2023 - Current

Assistant Property Manager (Lease Up)

Greystar
04.2023 - Current

Inside Sales Specialist

Verizon Wireless
03.2022 - 10.2022

Traveling Service Manager

Fleming's Prime Steakhouse & Wine Bar
03.2018 - 12.2021

High School Diploma -

Holly Springs High School

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CHRISTOPHER SYKES