Christopher Rouse
Raleigh
Summary
Experienced Senior Automation Engineer with 25 years of proven success in network automation, script development, and training delivery. Expertise in project management and quality assurance, leading to improved operational efficiency and reduced Mean Time to Repair (MTTR). Comfortable engaging at any level of the organization. Strong problem solver with a record of driving efficiency improvements.
Overview
2026
2026
years of professional experience
Work History
Senior Automation Engineer - Network Automation
Verizon
Cary
08.2020 - Current
- Established automation rules and guidelines across Wireline division at Verizon.
- Transitioned from developing automations for one Network Management Center to supporting multiple NMCs in creating internal automations.
- Developed training materials and conducted classes on current automation processes for employees.
- Learned Python and created a script to manage router commands, including cold reboot functionality.
- Conducted weekly meetings with assigned NMC to address alarming issues and automation requests.
- Collaborated with Verizon IT Department to test new automation initiatives for improved efficiency.
Engineer III
Verizon
Cary
09.2018 - 08.2020
- Automated network ticket closures and referrals to site, reducing Mean Time to Repair (MTTR).
- Collaborated with alarm delivery teams to enhance alarming systems, minimizing noise and increasing ticket relevance.
- Implemented various Verizon internal tools to streamline automation of menial tasks.
- Continued previous responsibilities, focusing on efficiency improvements and task automation.
Network Support Specialist
Verizon
Cary
08.2012 - 09.2018
- Collaborated with internal Verizon teams to test network alarms and automation in Cary NOC.
- Executed automation transforming network alarms into actionable tickets, streamlining NMC operations.
- Assessed new initiatives such as Robotic Process Automation for NMC effectiveness.
Engineer II - Shift Leader
Verizon
Cary
2012 - 07.2016
- Engaged with management during major outages to ensure effective communication and resolution.
- Verified engineer data collection prior to issuing outage notifications.
- Produced accurate shift turnover reports for seamless transitions between shifts.
Engineer II
Verizon
Cary
08.2000 - 08.2012
- Monitored and responded to global core network alarms across multiple networks.
- Collaborated with site technicians to troubleshoot circuit and equipment failures.
- Collected data to notify Verizon executives and customers of major outages.
- Coordinated communications with various Verizon teams to facilitate technician dispatches.
Education
Associate of Arts - College Transfer
Wake Technical Community College
Raleigh, NCComputer Networking
Wake Technical Community College
Raleigh, NCSkills
- Network automation and monitoring
- Script development and testing
- Alarm management and response
- Continuous improvement strategies
- Python programming expertise
- Quality assurance practices
- Project management skills
- Training development and delivery
References
References available upon request.
Timeline
Senior Automation Engineer - Network Automation
Verizon
08.2020 - Current
Engineer III
Verizon
09.2018 - 08.2020
Network Support Specialist
Verizon
08.2012 - 09.2018
Engineer II
Verizon
08.2000 - 08.2012
Engineer II - Shift Leader
Verizon
2012 - 07.2016
Associate of Arts - College Transfer
Wake Technical Community College
Computer Networking
Wake Technical Community College