Christopher Rivers
Concord,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Traffic Management Specialist
AtkinsRéalis
Charlotte
06.2025 - Current
- Respond to upwards of 30 daily real-time inquiries and manage incidents
- Identify root causes and resolve issues efficiently
- Track and follow up on cases using CRM-style systems
- Communicate updates clearly across teams
- Collaborate cross-functionally to improve workflows
Security Attendant
Spectrum Center
Charlotte
10.2022 - 12.2025
- Resolve issues in high-volume environments
- Handle escalations with professionalism and empathy
- Support real-time problem solving
- Work with teams to ensure smooth operations
To-Go Server
Applebee’s
01.2019 - 01.2020
- Managed high-volume interactions and orders
- Resolved issues and ensured accuracy
- Maintained organized workflows
- Processed transactions with attention to detail
Education
Bachelor of Arts - Communications
University of North Carolina At Charlotte
Charlotte, NC12-2025
Skills
- Customer Support
- Troubleshooting
- CRM Case Management
- Multitasking
- Attention to Detail
- Collaboration
- CRM Platforms
- Google Workspace
- Microsoft Office
- Problem-solving abilities
- Excellent communication
- Critical thinking
ADDITIONAL EXPERIENCE
- Founder & Content Creator – CR Sports Analysis (2022–Present)
- Create digital content and engage audiences
- Respond to feedback and analyze trends
Timeline
Traffic Management Specialist
AtkinsRéalis
06.2025 - Current
Security Attendant
Spectrum Center
10.2022 - 12.2025
To-Go Server
Applebee’s
01.2019 - 01.2020
Bachelor of Arts - Communications
University of North Carolina At Charlotte