Christopher Ray Auman
Granite Falls
Summary
Vast experience in all aspects of loading and transporting materials. Successful at adapting management styles to suit varying personality types. A dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success—operations Manager with a broad background, including management, customer service, and general warehouse operations. Persuasive leaders can generate respect and obedience from the most difficult inmates.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
26
26
years of professional experience
Work History
Dispatcher
Timken
05.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Storm Damage Expert
Best Choice Roofing
05.2020 - 01.2021
- This position was a strict commission for door-to-door sales. Work with homeowners and insurance companies to purchase a new roof—installation and product knowledge of all aspects of roofing.
Large Format Sales
R.H. Barringer Distributing Inc.
04.2017 - 03.2020
- Manage Pricing Material. Maintain Merchandising Standards. Inventory Management. Product Rotation. Processing electronic Orders. Stock, merchandise, and rotate products at customer accounts. Foster relationships with store management and personnel and provide superior customer service. Use equipment to transport products (hand trucks). Display promotional material such as signs and banners in accounts. Keep back room stock in neat and orderly condition. Maintain package integrity and quality standards in the marketplace. Communicate store issues to management. Service accounts during designated times established by management. Ability to operate under minimal supervision. Regular, reliable, predictable attendance.
Account Manager
Hay Distributing Inc Red Bull
05.2015 - 04.2017
- Deliver product to customers on a weekly or bi-weekly basis meeting their needs with a good working relationship. I ensure that all VIP customers adhere to Red Bull guidelines in reference to the Perfect Store Guide and PSA calculator. Discuss current and upcoming promotions with customers maximizing opportunities for additional qpods and visibility. Responsible for preparing an invoice, collecting and depositing funds on a daily basis. Validate that truck inventory is accurate per the load sheet summary.
Package Handler
FedEx Ground
10.2014 - 05.2015
- Separate packages as they are unloaded from vans and trailers. Working at a rapid pace for four plus hours per shift.
Route Reliever
Staff Masters Bimbo Bakeries
08.2014 - 05.2015
- Deliver bread and snack cakes to customers on an assigned route. Maintain communication with customers to meet their need for bread in a convenience store and deli. Collect and deposit money on a daily basis. Order all products and keep inventory of what stock is on the truck.
Delivery Driver
FedEx Ground
09.2013 - 08.2014
- Deliver packages in residential areas and business not to exceed 150 lbs. Recover scheduled pickups from customers. Maintain professional conduct when working with issues involving damaged packages.
Sales Mentor/ Assistant Team Leader
Convergys
12.2012 - 08.2013
- Was promoted from trusted adviser to sales mentor with 6 months ranking in the top 7 of over 600 advisers with a close rate of 22.89% per 100 calls. Maintained a customer satisfaction rating of 72.89% over the corporate standard of 55%. Exceeded corporate target for customer satisfaction for 8 months in a row with a customer satisfaction rating of 72.89%. Recommended and helped customers select merchandise based on their needs. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Informed customers about sales and promotions in a friendly and engaging manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Correction Officer
North Carolina Department of Corrections
07.2010 - 12.2012
- Maintained protection and security of the general public and inmates. Provided armed security detail for transportation of maximum security inmates in the State of North Carolina and at medical facilities. Managed inmate movement and protection of 120 inmates in segregation. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Conducted internal security checks and distributed meals. Continually monitored dormitories for inappropriate activity. Supervised inmates during meals, visits, recreation, telephone calls and shower time. Maintained communications with all other areas of the facility at all times. Escorted prisoners to court appearances in a timely fashion. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Attended regular trainings and maintained appropriate certifications.
Regional Supervisor/Cover Driver
Velocity Express
05.2009 - 07.2010
- Delivered parcels and office supplies to businesses and residence in North and South Carolina. Promoted to Regional Cover Driver covering all of Western and Southern Piedmont of North Carolina including all of Upstate South Carolina within 3 months. Maintained telephone and radio contact with drivers to relay delivery instructions. Interacted with customers and vendors in a friendly and timely manner. Obtained and maintained proper delivery authorization and pickup documentation. Performed inside delivery for customers.
Residential Counselor
Catawba River Behavioral, Treatment & Associates
05.2007 - 05.2009
- Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. Administered medication to patients presenting serious risk of danger to themselves and others. Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients. Led patients in individual, family and group therapy sessions.
Route and Dispatch Coordinator
Hudson's Furniture
10.2006 - 05.2007
- Assisted in the development of routing and dispatch system of furniture deliveries throughout Georgia. Completed load sheets, warehouse inventory logs for drivers and warehouse staff. Contacted customers prior to delivery to confirm and coordinate delivery times. Implemented strategic shipping policies to achieve long and short-term sales targets. Unloaded cargo from truck with hand trucks and pallet jacks. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Stacked and transported all overstock to storage areas. Oversaw scheduling for the day-to-day activities of 24 transportation employees.
Lead Driver/ Assistant Supervisor
DHL
10.2005 - 10.2006
- Delivered parcels and mail to businesses, residential and postal services in Western North Carolina. Was promoted to Lead driver/assistant supervisor within 2 months covering 23 routes. Maintained telephone and radio contact with drivers to relay delivery instructions. Interacted with customers and vendors in a friendly and timely manner. Obtained and maintained proper delivery authorization and pickup documentation.
Operations Manager
Air Freight Express
07.2003 - 10.2005
- Started as a driver within 6 months was promoted to dispatcher then Operations Manager within 8 months. Within 2 years 4 months assisted in company growth from 2 trucks to 12 trucks upon resignation. Negotiated contracts with outside providers to minimize costs to the company and customers. Oversaw scheduling for the day-to-day activities of 16 transportation employees. Coordinated with freight forwarders to expedite international shipments. Established transportation cost standards and economical shipping practices. Loaded products weighing up to 3000 pounds onto trailers for delivery. Evaluated and reconfigured systems to support customer service and operational goals. Unloaded cargo from truck with hand trucks and pallet jacks. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Loaded and unloaded trailers with mechanical freight handling equipment. Interacted with customers and vendors in a friendly and timely manner. Maintained telephone and radio contact with drivers to relay delivery instructions.
Supervisor
Airborne Express
03.1999 - 07.2003
- As an entry level driver for Airborne Express was promoted to lead driver within 3 months and supervisor with 6 months responsible for 28 routes and drivers. Maintained telephone and radio contact with drivers to relay delivery instructions. Interacted with customers and vendors in a friendly and timely manner. Obtained and maintained proper delivery authorization and pickup documentation.
Education
Bachelor of Science - Middle Grades Education, Science And Social Studie
Appalachian State University
Boone, NC12-2025
Skills
- Service excellence
- Detail-oriented data management
- Collaborative decision-making
- Focused listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
Timeline
Dispatcher
Timken
05.2021 - Current
Storm Damage Expert
Best Choice Roofing
05.2020 - 01.2021
Large Format Sales
R.H. Barringer Distributing Inc.
04.2017 - 03.2020
Account Manager
Hay Distributing Inc Red Bull
05.2015 - 04.2017
Package Handler
FedEx Ground
10.2014 - 05.2015
Route Reliever
Staff Masters Bimbo Bakeries
08.2014 - 05.2015
Delivery Driver
FedEx Ground
09.2013 - 08.2014
Sales Mentor/ Assistant Team Leader
Convergys
12.2012 - 08.2013
Correction Officer
North Carolina Department of Corrections
07.2010 - 12.2012
Regional Supervisor/Cover Driver
Velocity Express
05.2009 - 07.2010
Residential Counselor
Catawba River Behavioral, Treatment & Associates
05.2007 - 05.2009
Route and Dispatch Coordinator
Hudson's Furniture
10.2006 - 05.2007
Lead Driver/ Assistant Supervisor
DHL
10.2005 - 10.2006
Operations Manager
Air Freight Express
07.2003 - 10.2005
Supervisor
Airborne Express
03.1999 - 07.2003
Bachelor of Science - Middle Grades Education, Science And Social Studie
Appalachian State University
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