Christopher Pope
Concord
Summary
Strategic thinker with a strong background in competitive merchandising and product information management. Demonstrated ability to identify market opportunities and optimize product offerings for enhanced sales growth. I have specialized in managing SKU lifecycles, coordinating product launches, maintaining pricing and product information, managing customer accounts, directing photography, conducting competitive assortment analysis, improving processes, managing inventory and financial performance, leading teams, and driving cross-functional execution.
Overview
18
18
years of professional experience
Work History
Ecommerce Account Manager
Magnussen Home Furnishings
Remote
01.2021 - 11.2024
- Managed e-commerce accounts and served as a primary product and merchandising resource for retail customers, coordinating product setup, pricing, assortment information, digital content, photography, and ongoing account requirements.
- Led weekly and monthly customer business-review meetings to discuss account performance, product opportunities, outstanding needs, and areas for improvement.
- Maintained customer-specific product pricing and ensured current pricing and product information were accurately communicated across accounts.
- Reviewed e-commerce product listings to ensure products were represented accurately and consistently according to established product templates, specifications, imagery, available options, and merchandising requirements.
- Managed a comprehensive SKU lifecycle tracker, updated weekly to monitor new introductions, active products, pending product information, launch readiness, and end-of-life items.
- Used SKU lifecycle reporting to identify missing information and upcoming product requirements, allowing setup templates and product content to be completed in advance of launches.
- Coordinated timely online introduction of new products while also supporting discontinuation and sell-through of end-of-life merchandise.
- Developed and maintained a centralized product-information resource containing product dimensions, packaging dimensions, detailed descriptions, photography, costs, customer-specific pricing, and other critical SKU attributes.
- Standardized product information and new-item templates, creating a more efficient process for exporting and distributing product details and reducing repetitive manual setup work.
- Worked cross-functionally with the Vietnam team, internal teams, and in-house photography resources to coordinate e-commerce-specific product photography.
- Reviewed photography for product accuracy, lighting, and color representation; coordinated adjustments and additional photography.
- Maintained a centralized visual asset library containing available products, finishes, colors, and photography for use across e-commerce platforms and customer accounts.
- Developed competitive merchandising ‘War Room’ to analyze top 100 retailers and compare company products across categories, assortments, and market price points, aiding strategic decision-making.
- Identified high-opportunity “diamond” products based on competitive pricing and assortment gaps, giving the sales organization targeted product opportunities to present to customers.
- Assisted sales representatives in identifying assortment opportunities within customer retail floors and product categories, enhancing customer awareness and potential sales.
- Evaluated container bookings and customer order requirements to improve container utilization and prioritize larger customer orders during periods of volatile freight and container costs.
- Coordinated product, customer, photography, pricing, and operational requirements among multiple stakeholders to ensure timely project progress and fulfillment of account commitments.
Virtual Assistant
Amazon
Remote
04.2020 - 01.2021
- Supported Amazon customers and internal/external logistics partners across Retail and Digital Services, Heavy Bulky Services, Wedding and Baby Registries, and delivery operations.
- Resolve complex customer issues involving orders, deliveries, and potential fraudulent activity.
- Resolve complex customer issues involving orders, payments, account changes, missing packages, returns, refunds, deliveries, and potential fraudulent activity.
- Supported Heavy Bulky Services by coordinating specialized delivery schedules and logistics for oversized products, enhancing delivery efficiency.
- Research issues across multiple systems, identify the appropriate resolution path, and communicate clearly with customers and internal stakeholders.
- Coordinate with internal Amazon teams and external delivery-service providers to resolve delivery issues and ensure customer commitments are met.
- Managed high volume of customer and operational requests, maintaining accuracy and service standards while ensuring timely follow-up for all inquiries.
- Support Heavy Bulky Services involving products requiring specialized delivery coordination and scheduling.
- Identify and escalate issues requiring specialized support while independently resolving matters within assigned scope.
Lowes Pro Installer
Independent Contractor - Self Employed
Concord, NC
05.2017 - 12.2018
- Coordinated installation projects across five Lowe’s locations in Charlotte, enhancing project delivery across the market.
- Managed installation activities for windows, doors, garage doors, siding, and metal wraps, ensuring quality and compliance with project specifications.
- Coordinated schedules, customers, stores, installers, products, and project requirements to keep installations progressing according to commitments.
- Facilitated communication among Lowe’s locations, customers, installers, and stakeholders to streamline project execution and resolve issues.
- Monitored outstanding project requirements, identified execution issues, and followed through to resolution.
- Managed multiple projects and priorities simultaneously across a multi-location operating environment.
- Addressed customer concerns and installation issues while maintaining visibility into project status and next steps.
Department Manager
Lowes Home Improvment
Charlotte, NC
05.2007 - 05.2017
- Directed operations for Lumber, Millwork, and Pro Services with responsibility for approximately $4.5 million in annual sales.
- Directly managed, trained, scheduled, and developed a team of approximately 20 employees.
- Oversaw sales, margins, inventory, customer relationships, staffing, safety, and operational performance to drive departmental efficiency.
- Reviewed financial reports and operational records to monitor performance and maintain compliance with store budgets.
- Managed inventory levels and product availability across multiple product categories.
- Monitored sales and margin performance and implemented actions to improve departmental results.
- Supported professional and commercial customers with product selection, project requirements, service needs, and issue resolution.
- Cultivated customer relationships and facilitated lead generation and sales growth initiatives to enhance market presence.
- Set daily and weekly priorities for employees, ensuring accountability for customer service, operational execution, inventory management, safety, and sales targets.
- Led employee training and development to improve product knowledge, customer service, execution, and overall team performance.
- Balanced customer needs, inventory requirements, staffing, financial goals, and operational priorities in a fast-paced retail environment.
Education
Computer Science
Tri-County Technical College
Pendleton, SCAutomotive Technician - Automotive Technology
Nascar Technical Institute
Mooresville, NC12-2007
Skills
SKU & Product Lifecycle Management
Experienced in maintaining visibility across new, active, pending, and end-of-life SKUs Created weekly lifecycle reporting that supported advance preparation of product setup information, timely launches, and discontinuation management
Product Information & Data Accuracy
Built a centralized product-information resource containing specifications, dimensions, packaging information, descriptions, photography, costs, and account-specific pricing, improving company-wide access to accurate product information
New Product & E-Commerce Launches
Coordinated the information, templates, pricing, photography, and other assets required to introduce products to e-commerce customers, proactively identifying missing requirements before they affected launch timing
Photography & Visual Assets
Coordinated e-commerce-specific photography with domestic and international resources, reviewed imagery for product accuracy and presentation, requested additional angles or corrections, and maintained an accessible visual asset library
Key Customer Management
Managed e-commerce customer relationships and conducted recurring business reviews focused on performance, product opportunities, listing accuracy, execution issues, and opportunities for growth
Competitive Merchandising
Created a top-100-retailer competitive analysis tool comparing assortments and price positions across product categories, allowing sales representatives to identify assortment gaps and present targeted product opportunities
Process Improvement
Developed standardized product-information templates, SKU tracking tools, photography resources, and data-export processes designed to reduce duplication, increase visibility, and improve execution
Leadership & Business Management
Ten years of Lowe’s management experience including responsibility for a 20-person team, $45 million in annual sales, inventory, margins, budgeting, scheduling, training, safety, and customer relationships
Cross-Functional Execution
Career experience coordinating among customers, sales teams, retail locations, photographers, international teams, installers, logistics providers, and internal operational groups to resolve issues and meet commitments
TECHNOLOGY
Excel (PivotTables, XLOOKUP/VLOOKUP, advanced formulas, reporting, dashboards and large-data management Microsoft Office ERP / PIM Systems Dozens of E-Commerce Platforms
Timeline
Ecommerce Account Manager
Magnussen Home Furnishings
01.2021 - 11.2024
Virtual Assistant
Amazon
04.2020 - 01.2021
Lowes Pro Installer
Independent Contractor - Self Employed
05.2017 - 12.2018
Department Manager
Lowes Home Improvment
05.2007 - 05.2017
Computer Science
Tri-County Technical College
Automotive Technician - Automotive Technology
Nascar Technical Institute