Christopher Morgan
Charlotte
Summary
Dynamic Product Specialist with a proven track record at Hendrick Automotive Group, excelling in customer engagement and product training. Enhanced team performance through strategic market analysis and effective communication. Skilled in CRM management and adept at problem-solving, driving customer satisfaction and retention while achieving sales growth.
Overview
9
9
years of professional experience
Work History
Product Specialist and Leasing Consultant
Hendrick Automotive Group - Rick Hendrick City Chevrolet
03.2020 - Current
- Analyzed product features and benefits to enhance customer understanding and drive sales.
- Provided in-depth product knowledge training to sales staff, improving overall team performance.
- Researched market trends and competitor products to inform strategic product development decisions.
- Streamlined communication between departments to ensure timely resolution of product-related issues.
- Assisted with demonstrations for Chevrolet new cars and used cars (various makes and models) to showcase functionality.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of Chevrolet product line.
- Researched product's technical specifications and accurately communicated information.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Prepared pricing agreements and contracts to close sales.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used consultative sales approach to understand and meet customer needs.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Assistant Manager
Foot Locker
09.2019 - 03.2020
- Monitored performance metrics to identify areas for operational enhancements and efficiency gains.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Foot Locker
10.2018 - 09.2019
- Assisted customers with product selection, providing tailored recommendations and enhancing shopping experience.
- Maintained knowledge of current inventory and promotions to effectively communicate features and benefits.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to achieve sales goals and maintain store organization.
- Leveraged merchandising techniques to create visually appealing displays that attracted customer attention.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Assistant Manager
Bojangles Famous Chicken And Biscuits
03.2017 - 10.2018
- Assisted in daily operations, ensuring efficiency and adherence to company policies.
- Collaborated with team members to streamline workflow processes and enhance service delivery.
- Supported inventory management by tracking stock levels and coordinating restocking efforts.
- Engaged with customers to resolve inquiries and improve overall satisfaction ratings.
- Trained new staff on operational procedures and best practices to foster a cohesive work environment.
- Coordinated scheduling of staff shifts to optimize coverage during peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Grill Cook
Bojangles Famous Chicken And Biscuits
09.2016 - 03.2017
- Prepared and cooked menu items according to established recipes and standards.
- Ensured food safety practices were followed during preparation and cooking processes.
- Maintained cleanliness and organization of grill station throughout shifts.
- Assisted in inventory management by tracking ingredient usage and restocking supplies.
- Adapted to changing demands in a fast-paced kitchen environment efficiently.
- Operated grilling equipment safely, ensuring consistent cooking temperatures for quality meals.
- Collaborated with team members to deliver timely service during peak hours.
Education
Bachelor of Arts - Religious Studies/Minor - Communications
University of North Carolina At Charlotte
Charlotte, NC12-2019
Skills
- Customer engagement
- Product training
- Product knowledge
- Negotiation
- CRM/Data Management
- Notary
- Sales Processes
- Customer needs assessment
- Problem-solving abilities
- Multitasking
- Excellent communication
Accomplishments
GM Mark of Excellence - Awarded 2023
Walk-around - Champion (Superior Product Knowledge Award) - Awarded 2020
Timeline
Product Specialist and Leasing Consultant
Hendrick Automotive Group - Rick Hendrick City Chevrolet
03.2020 - Current
Assistant Manager
Foot Locker
09.2019 - 03.2020
Sales Associate
Foot Locker
10.2018 - 09.2019
Assistant Manager
Bojangles Famous Chicken And Biscuits
03.2017 - 10.2018
Grill Cook
Bojangles Famous Chicken And Biscuits
09.2016 - 03.2017
Bachelor of Arts - Religious Studies/Minor - Communications
University of North Carolina At Charlotte
GM Mark of Excellence Award 2023
The Mark of Excellence is awarded to General Motor Dealerships and employees who exhibit exceptional customer service satisfaction and outstanding sales. Awardees must also have met the high standards of service training and other brand elements.