Christopher Messer
Fletcher
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
32
32
years of professional experience
Work History
Ingles Markets
Asheville
10.2022 - Current
- Organized inventory management to maintain optimal stock levels and presentation.
- Supervised and trained staff to enhance customer service and teamwork.
- Implemented promotional displays to increase product visibility and customer engagement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Conducted regular audits of cash handling procedures for accuracy and security.
- Managed daily store operations and ensured compliance with company policies.
- Recruited, trained and supervised new employees.
- Collaborated with vendors to negotiate pricing and secure quality merchandise.
Co-Manager
Ingles Markets
Fletcher
09.2003 - 10.2023
- Supervised daily operations to ensure efficient store functionality.
- Trained and mentored staff on company policies and procedures.
- Managed inventory levels to maintain optimal stock availability.
- Implemented merchandising strategies to enhance product visibility.
- Assisted in scheduling staff shifts to meet operational needs.
- Maintained inventory levels by ordering supplies and tracking sales.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Established procedures for handling returns and exchanges efficiently.
- Recruited new staff members through job postings, interviews, and references checks.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Developed store policies to ensure compliance with company standards.
- Ensured compliance with local health codes by conducting regular inspections of the premises.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Resolved conflicts between employees in a professional manner.
Frozen Food Clerk
Ingles Markets
Fletcher
06.1995 - 09.2003
- Stocked frozen food sections with a variety of products.
- Maintained cleanliness and organization in the frozen food aisle.
- Assisted customers with inquiries about frozen food items.
- Monitored inventory levels to ensure product availability.
- Operated freezer equipment to maintain optimal temperatures.
- Followed safety protocols for handling frozen goods and equipment.
- Collaborated with team members to manage product displays.
- Inspected all freezer units daily to ensure proper temperature levels were maintained.
- Organized backroom storage areas to ensure efficient stocking process.
- Verified that prices charged at checkout matched shelf tags for each item purchased by customers.
- Reported any equipment malfunctions or damages immediately to management.
- Cleaned up spills in the frozen food aisles promptly and safely.
- Performed price checks and special orders for customers upon request.
- Labeled all products correctly before stocking them on shelves or in freezers.
- Maintained cleanliness of the frozen food section by removing expired items.
- Provided customer service by answering questions about product ingredients, nutritional facts, and availability of specific items.
- Adhered to all health codes while handling, stocking, rotating, and displaying frozen foods.
- Followed company guidelines for maintaining a safe work environment.
- Assisted customers with selecting frozen food items from the shelves.
- Complied with safety rules for handling hazardous materials such as dry ice.
- Monitored inventory levels throughout the day as necessary.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Followed instructions to properly arrange merchandise items.
Bagger
Ingles Markets
Fletcher
08.1993 - 06.1995
- Operated cash register for efficient transaction processing.
- Packaged groceries accurately and neatly for customer satisfaction.
- Assisted customers with inquiries and product selections promptly.
- Maintained cleanliness and organization of bagging area consistently.
- Collaborated with team members to ensure smooth operations during peak hours.
- Followed safety procedures while handling various grocery items carefully.
- Trained new staff on bagging techniques and customer service skills effectively.
- Monitored inventory levels of bags and supplies for timely replenishment.
- Collected shopping carts from parking lot and returned to store.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Bagged groceries for customers quickly and accurately.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Returned unwanted merchandise to appropriate store shelves.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
- Greeted customers entering the store with a friendly attitude.
- Organized checkout area to ensure a safe and efficient work environment.
- Stacked items in bags to maximize space and prevent breakage.
- Retrieved grocery carts from parking lot and returned to appropriate areas.
- Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
- Assisted customers with unloading purchases onto conveyor belt at checkout.
- Performed routine maintenance tasks such as sweeping floors, mopping up spills.
- Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
Education
High School Diploma -
West Henderson High School
Hendersonville, NC06-1996
Skills
- Staff training
- Inventory management
- Visual merchandising
- Conflict resolution
- Customer relationship management
- Vendor negotiation
- Compliance assurance
- Financial analysis
- Problem solving
- Time management
- Effective communication
- Team building
- Performance evaluation
- Schedule coordination
- Recruitment and hiring
- Retail merchandise quality standards
- Employee scheduling
- Employee training
- Loss prevention procedures
- Risk management
- Training and mentoring
- Customer relations
- POS systems
- Employee engagement
- Staff performance improvement
- Opening and closing procedures
- Marketing and promotions
- Budget development
- Store operations oversight
- Policies and procedures
- Product merchandising
- Profit margin optimization
- Inventory oversight
- Employee terminations
- Performance reviews
- Expense tracking
- Customer service management
- Competitor monitoring
Timeline
Ingles Markets
10.2022 - Current
Co-Manager
Ingles Markets
09.2003 - 10.2023
Frozen Food Clerk
Ingles Markets
06.1995 - 09.2003
Bagger
Ingles Markets
08.1993 - 06.1995
High School Diploma -
West Henderson High School