Christopher McEachern
Kannapolis
Summary
Detail-oriented Client Service Associate with expertise in communication and personalized service to enhance customer satisfaction and strengthen client relationships. Skilled in parts management and customer relations, seeking to contribute to a collaborative team environment while delivering impactful results.
Overview
5
5
years of professional experience
Work History
Parts Sales Manager
AutoZone
Kannapolis
05.2024 - Current
- Managed customer inquiries on parts availability and pricing, improving service quality.
- Maintained accurate inventory records and monitored stock levels to ensure availability.
- Delivered prompt and effective responses to customer inquiries, enhancing satisfaction.
- Assisted customers in selecting appropriate products based on individual needs.
- Conducted complimentary battery checks and wiper installations to improve customer satisfaction.
- Processed payments and updated financial records accurately to maintain operational efficiency.
- Resolved customer complaints efficiently, improving overall service experience.
- Monitored sales team performance targets and metrics to optimize productivity.
Automotive Technician
Sam's Club
Kannapolis
09.2022 - 11.2022
- Performed repairs and maintenance on major vehicle models, ensuring compliance with safety specifications.
- Removed, replaced, balanced, and rotated tires to enhance on-road vehicle safety.
- Managed inventory by placing orders and verifying receipt, ensuring availability of necessary supplies.
Cashier
Harris Teeter
Concord
08.2021 - 02.2022
- Operated cash register and POS system, efficiently processing cash, check, and credit card payments.
- Delivered high-quality customer service through active listening and engagement, fostering positive interactions with patrons.
- Answered customer questions and provided relevant store information to enhance shopping experience.
Member Service Associate
Sam's Club
Concord
10.2020 - 03.2021
- Presented and explained services and products, aligning solutions with member needs.
- Built strong member relationships through consistent, high-quality service during each interaction.
- Assisted members with product inquiries and service requests.
- Processed member transactions accurately at the checkout area.
- Maintained cleanliness and organization in merchandise displays.
Education
Associate of Science - Virtualization/Cyber Security
Rowan-Cabarrus Community College
Salisbury, NC05-2020
Associate of Arts - General Studies
Rowan-Cabarrus Community College
Salisbury, NC05-2018
Skills
- Inventory management
- Order fulfillment
- Stock control
- POS systems and ordering
- Retention strategies
- Product recommendation
- Analytical skills
- Performance improvement
- Relationship management
- Conflict management
- Effective communication
- Active listening
Timeline
Parts Sales Manager
AutoZone
05.2024 - Current
Automotive Technician
Sam's Club
09.2022 - 11.2022
Cashier
Harris Teeter
08.2021 - 02.2022
Member Service Associate
Sam's Club
10.2020 - 03.2021
Associate of Science - Virtualization/Cyber Security
Rowan-Cabarrus Community College
Associate of Arts - General Studies
Rowan-Cabarrus Community College