Christopher Mayo
Whiteville
Summary
Dynamic professional with a strong focus on customer service, cash handling, and credit analysis. Proven track record in mentoring staff and enhancing operational efficiency.
Overview
13
13
years of professional experience
Work History
Senior Member Service Officer
State Employees' Credit Union
Whiteville, NC
03.2024 - Current
- Mentor junior staff on best practices in member service operations.
- Implemented training programs that increased team efficiency and knowledge retention.
- Developed and maintained comprehensive knowledge of credit union products and services.
- Coordinated cross-departmental initiatives to enhance overall operational effectiveness.
- Developed strong relationships with members by consistently delivering professional and courteous assistance.
- Conduct regular cash audits to maintain accuracy of cash handling procedures on the teller line.
- Demonstrate flexibility by adapting to changing priorities and managing multiple tasks simultaneously, maintaining a high level of performance under pressure.
- Assist with monthly or quarterly branch operational risk assessment reports that include, delinquency and new account reports. Along with monthly light testing and quarterly alarm testing.
- Assisting with district collection efforts.
Mortgage Loan Specialist
State Employees' Credit Union
Tabor City, NC
10.2022 - 03.2024
- Processed mortgage applications, ensuring compliance with regulatory standards and internal policies.
- Evaluated borrower creditworthiness through analysis of financial documents and credit reports.
- Was responsible for all mortgage loan originating and most mortgage loan servicing at my branch.
- Connected with the community to promote our mortgage lending services to all eligible members.
- Built rapport with clients through active listening skills while providing guidance on suitable loan options tailored to their needs.
Financial Services Officer
State Employees' Credit Union
Tabor City, NC
01.2019 - 10.2022
- Facilitated member account transactions, ensuring compliance with credit union policies and regulations.
- Assessed member financial needs to recommend suitable products and services for optimal satisfaction.
- Streamlined loan processing procedures, enhancing turnaround times for member applications.
- Trained new staff on operational protocols, improving team efficiency and service delivery standards.
- Ensured smooth transactions by accurately processing loan applications, account openings, and various banking services requests.
- Provided tax preparation services that included keying, reviewing and submitting tax returns.
- Keyed and issued insurance policies that included life insurance, auto and homeowners insurance.
Financial Services Representative
State Employees' Credit Union
Tabor City, NC
01.2018 - 01.2019
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Basic teller transactions that ranged from check cashing, account deposits and withdrawals. Along with processing payments to loans and credit cards.
- Worked with vault and cash control. Acted as vault custodian where I assisted selling cash from the vault to teller drawers and teller cash dispenser.
- Balanced branch returned items sheet along with working negative account list, share below and non sufficient funds fee reports.
Produce Manager
Food Lion
Tabor City, NC
10.2013 - 01.2018
- Managed inventory levels to minimize waste and ensure product availability.
- Oversaw produce quality control processes, maintaining freshness standards for all products.
- Trained and mentored staff on proper handling techniques and customer service excellence.
- Implemented promotional displays to enhance product visibility and drive sales performance.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- After four months in my role, sales increased 20% versus the previous year
Education
Associate of Arts -
Southeastern Community College
Whiteville, NC08-2026
High School Diploma -
South Columbus High School
Tabor City, NC06-2013
Skills
- Customer service expertise
- Branch operations
- Cash handling experience
- Credit analysis
- Loan processing
- Policy adherence
- Strong interpersonal skills
- Teamwork
- Problem-solving skills
- Multitasking
- Calm and professional under pressure
- Team collaboration
Timeline
Senior Member Service Officer
State Employees' Credit Union
03.2024 - Current
Mortgage Loan Specialist
State Employees' Credit Union
10.2022 - 03.2024
Financial Services Officer
State Employees' Credit Union
01.2019 - 10.2022
Financial Services Representative
State Employees' Credit Union
01.2018 - 01.2019
Produce Manager
Food Lion
10.2013 - 01.2018
Associate of Arts -
Southeastern Community College
High School Diploma -
South Columbus High School
Experience
Life Insurance - 3 years
Tax Preparation - 2 years
Mortgage Lending - 6 years
Consumer Lending - 9 years
Auto and Homeowners Insurance - 3 years