Christopher Mabe
Parkton,NC
Summary
Lead Field Service Technician with 10+years of experience adept at troubleshooting and fostering team unity, Significantly enhanced system performance and customer satisfaction at Honeywell, Inc. Leveraging expertise in installation and maintenance alongside exceptional problem-solving abilities, Led initiatives that minimized downtime and promoted safety, achieving notable efficiency improvements. Bring 7+ years of previous management experience where daily operations, maintenance, and safety protocols were overseen. Strong focus on team collaboration, adaptability, and achieving measurable results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Field Service Technician
Honeywell, Inc
06.2015 - Current
- Proficient in all boiler and chiller operations to include machine startup, maintenance, and machine trouble shooting.
- Highly skilled in Honeywell controls, such as XL Touch, XL-800, and EBI system.
- Enhanced overall system performance by conducting thorough diagnostic tests and implementing necessary upgrades.
- Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
- Improved customer satisfaction by promptly addressing and resolving field service issues.
- Implemented preventive maintenance programs that resulted in reduced equipment downtime.
- Promoted a culture of continuous improvement by encouraging team members to share ideas for process enhancements.
- Conducted regular audits on tools and equipment usage, optimizing resource allocation.
- Mentored new hires, sharing knowledge and best practices to strengthen the team''s capabilities. Created and implemented an Operator Qualification Checklist.
- Consistently exceeded performance targets set by management regarding quality assurance metrics.
- Provided detailed documentation of completed tasks, facilitating accurate record-keeping for future reference.
- Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site. Such as completing and managing Safety Operation System (SOS) and performing monthly Field Health Safety Environmental (HSE) verification checklist.
- Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
- Streamlined processes for troubleshooting and repair, resulting in faster response times.
- Troubleshot complex technical issues effectively using comprehensive analytical skills.
- Led cross-functional projects successfully by coordinating efforts between various departments involved in the process.
- Maintained up-to-date industry certifications, ensuring adherence to professional standards for the government. This Includes managing and scheduling quarterly boiler inspections.
- Increased team efficiency through clear communication and regular training of junior technicians.
- Managed inventory of spare parts and equipment, reducing delays due to lack of resources.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Managed maintenance activities, such as on-site landscaping, supervised staff, and inspected equipment.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Researched and implemented new technologies and equipment.
- Liaised with internal departments to optimize productivity and efficiency.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Monitor energy prices and record gas and water usage.
- Coordinate and manage fire extinguisher yearly inspection.
- Proficient in chemical water treatment.
- Led transition team to paperless log entries and digitalized record keeping working hand in hand with Telepresenz. Significantly reducing errors and improving data accuracy.
- Maintained up-to-date industry certifications, ensuring adherence to professional standards in service delivery.
- Collaborated with sales teams to identify upselling opportunities based on client needs and system requirements.
- Developed strong relationships with clients by providing exceptional customer service and support.
Warehouse Manager
Old Sarge's Surplus
01.2007 - 05.2015
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Apprentice
Deon Arnold Heating and Air Conditioning
01.2005 - 12.2006
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
Education
Certificate of Technical Studies - Mechanical Engineering
Fayetteville Tech Community College
Fayetteville2007
High School Diploma -
South View High School
Hope Mills, NC09-2006
Skills
- Troubleshooting and repair
- Installation and maintenance
- Safety assessment
- Training and mentoring
- Fault diagnosis
- Hand tools proficiency
- Environmental safety
- Laboratory reports
- Work order prioritization
- Mechanical background
- Equipment documentation
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Computer Skills
- Diagnostics and troubleshooting
- Machinery Operation
- Team building
- Risk Assessment
- Maintenance Scheduling
- Time management abilities
- Equipment Inspection
- Welding skills
- Hardware and software installation
- Energy management
- Planning and scheduling
- Leadership and supervision
- Presentation
- Service planning and scheduling
- Staff Supervision
- Budget Management
- Facility Operations
- Communication Skills
Certification
Welding certification
Opacity Smoke School certification
Management and Employee Conflict training certifications
Bravo Award
Dec 2015- Outstanding Dedication and Teamwork
Jul 2017- Troubleshooting Controls
Aug 2017- For going above and beyond
Jul 2018- For going extra mile on 5S and Environmental
Aug 2018- For going above and beyond
Sept 2018- Overdriving SOS entries
Aug 2019- Outstanding SOS
Timeline
Lead Field Service Technician
Honeywell, Inc
06.2015 - Current
Warehouse Manager
Old Sarge's Surplus
01.2007 - 05.2015
Apprentice
Deon Arnold Heating and Air Conditioning
01.2005 - 12.2006
Welding certification
Opacity Smoke School certification
Management and Employee Conflict training certifications
Certificate of Technical Studies - Mechanical Engineering
Fayetteville Tech Community College
High School Diploma -
South View High School
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