Christopher Lee
Raleigh,NC
Summary
Dynamic and detail-oriented professional with extensive experience at American Airlines, excelling in aircraft servicing and safety awareness. Proven ability to enhance operational efficiency through effective team collaboration and fuel replenishment. Committed to delivering exceptional service while ensuring compliance with airline policies and maintaining high safety standards.
Safety-focused Fleet Service Clerk offering 5 years of positive performance in airline support roles. Well-versed in managing and transporting cargo across domestic and international routes.
Overview
26
26
years of professional experience
Work History
Fleet Service Clerk
American Airlines
05.2021 - Current
- Guided planes for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Documented all required information regarding cargo weight and destination.
- Deiced aircraft and guided to proper gate and runway positions.
- Cleaned and serviced cabin interiors, plane exteriors and fluids as directed.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
- Towed aircraft to gates and hangars using tractors and other vehicles.
Customer Service Associate
Lowes Home Improvment
04.2005 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Sears Department Store
10.2002 - 04.2005
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained an adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing, and support policies and procedures.
Ticket Agent
Greyhound Bus Service
06.1999 - 10.2000
- Sold bus tickets to customers and assisted with trip planning through scheduling, pricing, and identifying best transportation routes.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Answered customer inquiries regarding ticket availability, pricing, and event information.
- Provided schedule, routing, and fare information to assist customers with ticket purchases.
- Processed order transactions and provided customers detailed itineraries, tickets, and receipts.
- Checked baggage at the gate and loaded it onto the ramp.
- Sold, printed, and issued tickets to guests.
Education
Associate of Science - Biology
Andrew College
Cuthbert, GA06-1998
Skills
- Fuel replenishment
- Aircraft fuel and fluids
- Baggage management
- Aircraft servicing
- Airline policies
- Safety awareness
- Forklift operation
- Certified forklift operator
- Airline operations
- Heavy lifting
- Team collaboration
- Aircraft ground handling
- Aircraft De-icing
Timeline
Fleet Service Clerk
American Airlines
05.2021 - Current
Customer Service Associate
Lowes Home Improvment
04.2005 - 02.2020
Customer Service Representative
Sears Department Store
10.2002 - 04.2005
Ticket Agent
Greyhound Bus Service
06.1999 - 10.2000
Associate of Science - Biology
Andrew College
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