Christopher Lanning
Old Fort
Summary
Dynamic leader and entrepreneur with a proven track record in small business operations and customer relations, notably at Gettin It Done Lawncare. Excelled in relationship building and operations management, driving growth and ensuring service quality assurance. Skilled in project management and staff hiring, fostering a culture of excellence and collaboration. Achieved significant client satisfaction and business development milestones, demonstrating exceptional decision-making and verbal communication abilities.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Owner
Gettin It Done Lawncare
03.2005 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Interacted well with customers to build connections and nurture relationships.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Established foundational processes for business operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Firefighter
Black Mountain Fire Department
11.2005 - 06.2014
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Assisted with regular maintenance of firefighting equipment.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Prepared incident reports detailing personnel, location and results of each call.
- Performed maintenance on water tanks, fire hoses and other firefighting equipment.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
McDowell High School
Marion, NC06-1991
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Staff hiring
- Staff management
- Marketing
- Business launch
- Business development
- Bidding processes
- Service quality assurance
- Profit and loss analysis
- Growth strategy implementation
Timeline
Firefighter
Black Mountain Fire Department
11.2005 - 06.2014
Owner
Gettin It Done Lawncare
03.2005 - Current
High School Diploma -
McDowell High School
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