Christopher Kinley
Charlotte
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Hambright Animal Hospital
06.2024 - Current
- Respond to customer requests for products, services, and company information.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintain inventory of office supplies and placed orders.
- Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Support Doctors and practice manager by managing budgets, scheduling appointments and organizing itinerary.
- Promptly respond to inquiries and requests from prospective customers.
- Educate customers about billing, payment processing and support policies and procedures.
- Maintain daily income totals, rectify any income discrepancies, and prepare deposits.
Graduate Teaching Associate
The Ohio State University
08.2016 - 05.2024
- Offered office hours and one-on-one meetings with students to provide additional support and guidance to students.
- Planned and delivered lectures and course materials to communicate course content and provide students with subject matter knowledge.
- Kept accurate records of student performance to track student progress and provide feedback on performance.
- Collaborated with other faculty and staff to improve teaching and learning by sharing resources and best practices.
- Developed and graded exams and assessments to evaluate student learning and provide feedback on performance.
- Participated in and contributed to departmental meetings to stay informed about university policies and initiatives.
Lead Receptionist
Dilworth Animal Hospital
01.2009 - 08.2016
- Directed incoming calls to internal personnel and doctors, routing to best-qualified individuals.
- Acted as first point of contact and set appointments for prospective clients.
- Triaged incoming calls on multi-line phone system and responded to emails
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, electronic faxing, emailing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Handled transactions and maintained sales and payments records accurately.
Education
Ph.D. - History And International Securities Studies
The Ohio State University
Columbus, OH05-2024
Master of Arts - History
University of North Carolina At Charlotte
Charlotte, NC05-2016
Bachelor of Arts - History / Classical Studies
University of North Carolina At Charlotte
Charlotte, NC12-2013
Skills
- Complaint resolution
- Writing reports
- Account updating
- Meeting planning
- Computer proficiency
- Schedule management
Languages
Albanian
Professional Working
Greek
Professional Working
German
Professional Working
Timeline
Customer Service Representative
Hambright Animal Hospital
06.2024 - Current
Graduate Teaching Associate
The Ohio State University
08.2016 - 05.2024
Lead Receptionist
Dilworth Animal Hospital
01.2009 - 08.2016
Ph.D. - History And International Securities Studies
The Ohio State University
Master of Arts - History
University of North Carolina At Charlotte
Bachelor of Arts - History / Classical Studies
University of North Carolina At Charlotte
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